Using the ‘Clear the Variable Value’ field
In recent updates, ServiceNow introduced a helpful feature within the UI Policy Action form, known as the “Clear the Variable Value” field – the topic of today’s discussion. However, developers should understand the nuances of its functionality to ensure the results are as expected. Recent versions of ServiceNow have featured a checkbox field on the […]
How to configure and use Interactive Filters on homepages and dashboards
The NOW You Know series offers valuable insights and tips from ServiceNow developers to help you get the most out of your ServiceNow platform. In this article, we’ll explore the nuances of using Interactive Filters in your ServiceNow environment. This feature helps enhance the platform’s performance and leads to an overall improved user experience. For […]
How to easily identify duplicate records in ServiceNow
When it comes to data management, maintaining clean and accurate records is one of your top priorities. It’s not unusual for organizations to run into issues with duplicate records – either from inefficient record keeping or duplicate workflows. A common need within ServiceNow is to identify duplicate records, according to a set of arbitrary criteria. […]
How to properly send an email notification when a record is deleted in ServiceNow
Imagine this requirement: You have to send an email notification to a manager if a record is created, updated, or deleted from a certain table. All emails have to contain information from the record. The “create” and “update” cases are simple: Create a notification record associated with the necessary table, and use the Fields picker […]
Scripting for the ServiceNow Cart
As a ServiceNow partner, we are often tasked with helping to automate processes within ServiceNow. Though a hallmark of the ServiceNow platform is providing access to a self-service Service Catalog, requests could reasonably be expected to need to be generated from any number of other processes where having to manually fill out a catalog item […]
Top of the line data protection with ServiceNow Security Operations
Think about how often you shop at stores like Target. How many times would you say you have swiped your card at the register? Now imagine that entire company suffering a data breach – is your credit card information safe? Unfortunately, Target faced this reality back in December 2013 when 40 million of their customers […]
Parsing inbound emails to create records
Though most ServiceNow users and administrators are aware that ServiceNow is capable of generating outbound email notifications, some organizations don’t take advantage of ServiceNow’s ability to receive and process inbound emails. If they do, they may not fully capitalize on the ability to precisely filter and parse incoming emails to determine what, if anything, should […]
Using the ‘Clear the Variable Value’ field
Recent versions of ServiceNow have featured a checkbox field on the UI Policy Action form (for both Catalog UI Policies and standard UI Policies) labeled “Clear the variable value” (or “Clear the field value” on standard UI policies). The use of this checkbox is straightforward: It clears the value held by the associated variable/field when […]
What does deleted restoration data mean, and how to recover deleted records in ServiceNow?
Sometimes ServiceNow records get deleted unintentionally. As harrowing as it can be, dealing with the recovery of deleted records is a circumstance that is likely to be encountered at some point while working with a ServiceNow instance. Luckily, the “deleted” records are typically not genuinely erased from existence but removed from their originating table and […]
JavaScript plugins in ServiceNow Service Portals
The Service Portal often gets compared to web based CMS’s like WordPress or Drupal (“It’s just a website, isn’t it?”). Those of us that are familiar with Service Portal know that it is its own beast. There are a few fundamental differences: 1) There is no strict file structure to interact with on Service Portal […]
