Configuring and using Interactive Filters on homepages and dashboards
For many organizations, ServiceNow homepages (and their evolved counterpart, dashboards) offer indispensable insights into platform data and operational health. In fact, ServiceNow’s reporting and Performance Analytics (PA) tools are among its greatest strengths. That said, some advanced reporting and PA tools are often under-utilized, likely due to a lack of familiarity. One of those tools, […]
Easily identifying duplicate records in ServiceNow
A common need within ServiceNow is to identify duplicate records, according to a set of arbitrary criteria. Though the “list view” of a given table offers some advanced search and filtering capabilities, it does not give you the ability to natively identify records that share the same values across multiple columns (i.e. “duplicates”). However, […]
Configuring code linting in ServiceNow
Recently, Pathways has been working to update our coding standards and establish a new code review process internally. In the search for tools to aid us, we came across a great new feature in the New York release of ServiceNow: customizable linting for the script editor. A more detailed explanation of linting can be found […]
Watch the unwatchable (fields) …
“Watching” a field on a form can be very helpful with troubleshooting because it can show you which UI policies, ACLs, or even client scripts are manipulating the field. This is done by right-clicking a field’s label and selecting “Watch – ‘[field name]’.” Unfortunately though, sometimes ServiceNow will decide it doesn’t want you to watch […]
Becoming a developer – our recommended tools and resources for beginners
It’s to no surprise that technology has taken a pretty big effect on our modern workforce. At Pathways, a majority of our team is consisted of talented, college educated, experienced developers who are responsible for carrying some of our most critical projects for our biggest clients right on their backs – making them one of […]
