Pathways' ServiceNow tips and tricks from our Delivery team!
NOW You Know is an independent ServiceNow blog dedicated to helping you reach the potential of your ServiceNow instance.
The primary focus of NOW You Know is to help technical admins and developers bring out the most the platform has to offer and to allow them to provide the best experience to their end users.
Dive into the NOW You Know series, created by developers for developers. Unlock the full potential of your ServiceNow instance with our expert tips and tricks to streamline your workflows and boost your skills. Whether you’re deepening your ServiceNow learning or exploring alternatives to traditional online training platforms, our team provides practical insights to keep you at the top of your game. Stay tuned for regular updates and transform the way you manage your ServiceNow environment.
While the below technical tip has been provided with care and consideration, it’s important to acknowledge that individual circumstances may vary. Always ensure compatibility and feasibility within your specific ServiceNow environment before implementing any suggestions. Additionally, back up your data and proceed with caution when making any changes to your instance or workflows.
As with any change in ServiceNow, make sure you test any changes prior to moving to production.
Creating PDFs from ServiceNow data
You may be familiar with the fact that, within the ServiceNow HR application, there is a method to create PDF’s based on generated or user-fed content. You may not be aware of the fact that there is a way to create these PDF’s outside of the scope of HR –
SNMP Classification: Accessing and Reading Payloads with valid MIBs
When working with Discovery, you may quickly discover that a number of SNMP devices are not actually present within the classifiers baseline and require some extra configuration for them to be added to the system. The work necessary can range anywhere from needing to create custom SNMP MID server behaviors
Navigating Known Issues with IntegrationHub
IntegrationHub is a powerful new feature provided by ServiceNow, allowing custom ‘actions’ to support a code-free or minimum code integration with outside systems. Being a new feature, there are some caveats as well as unexplained errors you may encounter either during development or when promoting to a higher environment. This
How to properly send an email notification when a record is deleted in ServiceNow
Imagine this requirement: You have to send an email notification to a manager if a record is created, updated, or deleted from a certain table. All emails have to contain information from the record. The “create” and “update” cases are simple: Create a notification record associated with the necessary table,
Cancel transactions via URL
It’s happened to all of us – you’re working with a business rule that doesn’t quite seem to be doing what you need it to, so you incorporate a few log statements and start investigating. Days pass without a resolution. Maybe you want to take a look at the logs
The value of ServiceNow database views
Background Note: This article is concerned with ServiceNow database views, which are, in baseline implementations, only available for configuration by ServiceNow administrators. ServiceNow is built to be dependent on database tables to capture and store data. ServiceNow reporting helps make sense of this data. Reporting on existing tables, without having