Pathways' ServiceNow tips and tricks from our Delivery team!
NOW You Know is an independent ServiceNow blog dedicated to helping you reach the potential of your ServiceNow instance.
The primary focus of NOW You Know is to help technical admins and developers bring out the most the platform has to offer and to allow them to provide the best experience to their end users.
Dive into the NOW You Know series, created by developers for developers. Unlock the full potential of your ServiceNow instance with our expert tips and tricks to streamline your workflows and boost your skills. Whether you’re deepening your ServiceNow learning or exploring alternatives to traditional online training platforms, our team provides practical insights to keep you at the top of your game. Stay tuned for regular updates and transform the way you manage your ServiceNow environment.
While the below technical tip has been provided with care and consideration, it’s important to acknowledge that individual circumstances may vary. Always ensure compatibility and feasibility within your specific ServiceNow environment before implementing any suggestions. Additionally, back up your data and proceed with caution when making any changes to your instance or workflows.
As with any change in ServiceNow, make sure you test any changes prior to moving to production.
GlideAJAX Equivalent for Service Portal – Getting Server Data from Client
Note: This article requires basic familiarity with coding Service Portal widgets. In the Service Portal, the scripting environment is different from the ServiceNow backend. Portal widgets utilize AngularJS, which introduces a model-view-controller approach to passing data and handling what is presented to the end user. Sometimes it is necessary, like
Validating Excel spreadsheet data in ServiceNow
One of the most common uses of ServiceNow is importing and storing data. While import sets and transform maps have their own methods of validating the data before the data is imported into the system, it is also possible to validate the contents of an Excel file before allowing
Unloading a performance analytics report dashboard
As many may be aware, there are extra steps that need to be carried out in order to promote anything relating to content management and in some cases performance analytics. Performance analytics dashboards are common sources of pain during promotions usually due to missed dashboards or Portal pages. Consider this
Utilizing the ServiceNow Code Search
The Code Search The Code Search feature, which has existed in the product documentation for ServiceNow as far back as the Geneva release, is a useful development tool that could easily be overlooked. In this article, we will introduce you to the Code Search and help guide you to its somewhat
NOW You Know: UI Messages: Use Cases and Benefits
Messages Overview Messages can be utilized to provide translations for several different scenarios where Info, Error, and other system messages are displayed. This allows users to not have to manage the translation directly in the scripts that generate the messages and instead manage them from a central Messages[sys_ui_message] table. These
Writing all variables from a catalog item
Often ServiceNow users want the full information of a Requested Item’s variables included in the outgoing Approval emails to give their approvers a better idea of what they are approving without having to go into the ServiceNow instance unnecessarily. There isn’t a native way in ServiceNow to add these to