Pathways' ServiceNow tips and tricks from our Delivery team!
NOW You Know is an independent ServiceNow blog dedicated to helping you reach the potential of your ServiceNow instance.
The primary focus of NOW You Know is to help technical admins and developers bring out the most the platform has to offer and to allow them to provide the best experience to their end users.
Dive into the NOW You Know series, created by developers for developers. Unlock the full potential of your ServiceNow instance with our expert tips and tricks to streamline your workflows and boost your skills. Whether you’re deepening your ServiceNow learningor exploring alternatives to traditional online training platforms,our team provides practical insights to keep you at the top of your game. Stay tuned for regular updates and transform the way you manage your ServiceNow environment.
While the below technical tip has been provided with care and consideration, it’s important to acknowledge that individual circumstances may vary. Always ensure compatibility and feasibility within your specific ServiceNow environment before implementing any suggestions. Additionally, back up your data and proceed with caution when making any changes to your instance or workflows.
As with any change in ServiceNow, make sure you test any changes prior to moving to production.
Utilizing the ServiceNow Code Search
The Code Search The Code Search feature, which has existed in the product documentation for ServiceNow as far back as the Geneva release, is a useful development tool that could easily be overlooked. In this article, we will introduce you to the Code Search and help guide you to its somewhat
NOW You Know: UI Messages: Use Cases and Benefits
Messages Overview Messages can be utilized to provide translations for several different scenarios where Info, Error, and other system messages are displayed. This allows users to not have to manage the translation directly in the scripts that generate the messages and instead manage them from a central Messages[sys_ui_message] table. These
Writing all variables from a catalog item
Often ServiceNow users want the full information of a Requested Item’s variables included in the outgoing Approval emails to give their approvers a better idea of what they are approving without having to go into the ServiceNow instance unnecessarily. There isn’t a native way in ServiceNow to add these to
New Client Scripts in London – DOM Restriction
When viewing the client script or catalog client script forms in London, you will see the following info message. New client-scripts are run in strict mode, with direct DOM access disabled. Access to jQuery, prototype and the window object are likewise disabled. To disable this on a per-script basis, configure
SpamAssassin and you: How ServiceNow manages spam
ServiceNow has inherent protection against spam and junk email via an implementation of open source software called “Spam Assassin.” Unfortunately, documentation for some aspects of Spam Assassin can be difficult to read or find, especially since they completely removed their wiki pages in July of 2019 and are currently transitioning to
Configuring the ServiceNow Email Client
Click here for the ServiceNow documentation regarding the email client feature. It is possible, from the context of a ServiceNow record, to send emails via the ServiceNow interface. This functionality is offered by what is known as the email client. The email client is baseline functionality, which is configured by default