We Care: Our December contributions to the Children’s Advocacy Center

For the months of December and January, the team at Pathways is continuing efforts behind the company-wide community outreach program by supplying necessary goods and other contributions to the Children’s Advocacy Center of Northeastern Pennsylvania. Since 1998, Children’s Advocacy Center of Northeastern Pennsylvania has helped more than 12,000 children and adolescents by effectively assessing and […]

Automation – how ServiceNow can help save you time and money

When it comes to changes in technology, it’s all about innovation. In order to stay on track with competition, it’s important to stay consistent with new ideas and trends. Sometimes change can be difficult to process in a company, especially if you are unsure how it could affect your business and feel uneasy about the […]

ServiceNow’s Delta exam deadline is approaching. Are you ready?

With every new ServiceNow release, all users who have ServiceNow certifications are required to complete a short Delta exam to ensure these users understand the new features within the newest ServiceNow release and how the newest items interact with existing functionality. The ServiceNow Delta exam defines the purpose, audience, testing options, exam content sources, test […]

Will new technologies enhance or detract from time management in the classroom?

This week on Tech Watch with Susan Rocco, Pathways COO Mary Manzo discusses technology in the classroom and how it could affect future time management skills for students. In the journal Educational Psychology, it was found that students who had cellphones or laptops present while a lesson was being taught scored half a letter grade […]

We Care: November update

Throughout the month of November, the team at Pathways has been collecting donations of household items and other everyday necessaries to help the women and children who benefit from the hard work and dedication from the workers at the Catherine McAuley Center in Scranton, PA. The Catherine McAuley Center has helped dozens of women and […]

Take control of your access with Certify from Pathways

Does your organization undergo access certification audits? Does your business struggle to meet the ever-changing regulatory and audit requirements, such as Sarbanes-Oxley, Gramm-Leach-Biley, HIPAA and others, all requiring access certification? You need a truly repeatable, reproducible and automated solution. With Certify, recertification becomes a repeatable, automated process for the appropriate people to review your user’s […]

Capture your data; don’t drown in it

Servers drowning in data is one of the most common issues IT departments are facing. Many businesses use some form of data capture, typically manual entry via spreadsheets. The new way of utilizing data capture revolves around an automated solution, which will automatically track an item’s lifecycle from purchase to deployment and all the way […]

Automation: Embrace the time savings and reap the benefits

Mary Manzo dedicates this week’s Tech Watch segment to debunk the commonly-held theory that automation will eliminate the need for dozens of jobs. So where will your job go? Right where you found it! The main difference will be in increase to your efficiency, including insights to various reports and graphs thanks to automated reporting […]

Are your legacy processes keeping up with technology automation or do they need an overhaul?

Business technology has evolved tremendously over the past few decades. For example, the transition to mobile applications for business was barely a thought 10 years ago. Now, nearly every enterprise-wide application has a mobile app. With this evolution happening at such a rapid pace, it’s important to remain consistent with modernizing your legacy technology and […]

Will millennials serve a workplace advantage?

In this week’s Women to Watch Tech Watch with Sue Rocco, Mary Manzo discusses the millennial approach to the workplace and how their influence can have a positive effect on a company. Millennials have gotten a bum rap by some generations as being lazy, undisciplined, entitled or unmotivated, but that’s a complete misconception — because […]

Michael James

Director of Practice - AI Solutions and ServiceNow Certified Technical Architect

Mike helps clients achieve their business objectives by helping architect and develop outcome-based AI solutions using the ServiceNow platform. With the ever-growing AI offerings provided by ServiceNow, Mike is responsible for making sure clients have the appropriate solution to help modernize and revolutionize their business as well as advising on leading practices and implementations.
 
In his spare time, Mike enjoys spending time with his family and following sports, especially Penn State athletics.

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