International Women’s Day — Women 2 Watch: Tech Watch

In light of International Women’s Day on March 8, Mary Manzo dedicates this week’s Tech Watch to the powerful women of technology in the past, using their stories as an example to inspire women to pursue the field of STEM. Women like Ada Lovelace, Dr. Erna Hoover and Hedy Lamarr were visionaries and problem solvers. […]

ServiceNow announces new Madrid release

After a successful launch of the London upgrade back in September, ServiceNow is ready for another innovative step forward with the new Madrid release. Partners now have access to new, key innovations that include: • New agent workspaces for fast and proactive issue resolution • Artificial intelligence for everyday work • ServiceNow Mobile Studio – […]

Why a career in IT could be your best choice

Today’s digital age is transforming the world at a rapid pace. In fact, CompTIA reported that the United States is the largest tech market in the world, representing 31% of the total, or approximately $1.5 trillion for 2018. In just the one year, over 194,000 new jobs were created. Out of the 22 most-populated industries, […]

We Care: Friends of the Poor Update

As part of our We Care initiative, our team completed our first round of drop-offs to Friends of the Poor. Friends of the Poor is a local, non-profit organization located in Scranton, PA who specializes in providing everyday necessities like clothing, food, furniture and toiletries to help ease the burden of life for individuals who […]

A career in technology without the ‘tech’ – Mary Manzo explains

thinking out of the box

This week, on Women to Watch with Sue Rocco, Mary Manzo shares some of her own personal experiences in establishing her career to emphasize that a career in technology is not as “high-tech” as it would seem during her Tech Watch segment. When landing her first job, Mary was hired to create a process in […]

We Care: Our proceeds to Friends of the Poor

For the months of February and March, our team at Pathways will be making donations to Friends of the Poor – a local, non-profit charitable organization whose mission is to provide basic needs like food, clothing, household items and emergency assistance to help ease the burden of living in poverty for individuals in need. Friends […]

Keep your contractual obligations with Service Level Management in ServiceNow

Does your organization have contractual timelines that need to be followed, but you’re not always sure where you stand? Are you part of an organization that is struggling to resolve internal incidents or requests in a reasonable time period? ServiceNow’s Service Level Management can provide your team with automated, comprehensive Service Level Agreement monitoring and […]

We Care: Our contributions to the Children’s Advocacy Center

As part of our company-wide We Care community outreach program, our team has been collecting donations over the past two months to support the efforts of the Children’s Advocacy Center of Northeastern Pennsylvania. For over 20 years, the Children’s Advocacy Center of Northeastern Pennsylvania has helped more than 12,000 children and adolescents in effectively assessing […]

Michael James

Director of Practice - AI Solutions and ServiceNow Certified Technical Architect

Mike helps clients achieve their business objectives by helping architect and develop outcome-based AI solutions using the ServiceNow platform. With the ever-growing AI offerings provided by ServiceNow, Mike is responsible for making sure clients have the appropriate solution to help modernize and revolutionize their business as well as advising on leading practices and implementations.
 
In his spare time, Mike enjoys spending time with his family and following sports, especially Penn State athletics.

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