Adjust Your Processes to Improve Workflow

winter path

What is ESM? What is Enterprise Service Management, and why should you implement it across your organization? Often referred to as ESM, it is gaining substantial traction across several industries because of its ability to extend and improve collaboration between service departments and business teams like human resources, legal, marketing, IT, and finance. Below, the […]

Knowledge 18 Recap and our upcoming webinar!

  With Knowledge18 wrapped up and our teams back from Las Vegas, we’ve taken some time to reflect on the events last week. With Team Scrantonicity placing 3rd out of the roughly 35 teams participating in the CreatorCon Hackathon, their next steps include hosting a ServiceNow-backed webinar for approximately 2500 development members of the ServiceNow […]

ServiceNow Geneva Release: Are You Ready?

On Dec. 1, 2015, ServiceNow rolled out its newest release: Geneva. If you’re contemplating upgrading to the newest version of ServiceNow, there are a few questions your staff needs to answer in order to determine if you’re prepared to have a smooth, worry-free upgrade process. Some new features in Geneva include: Improvements to the Reporting application […]