How to Properly Send an Email Notification When a Record Is Deleted in ServiceNow

Imagine this: You need an automated email notification sent to a manager every time a record in a specific table is created, updated, or deleted. In all cases, the emails have to contain information from the record.   The “create” and “update” cases are straightforward–create a notification record associated with the necessary table and use […]

Benefits of Pathways’ ServiceNow bootcamp and training

Benefits of Pathways’ ServiceNow bootcamp and training Is your organization maximizing the full potential of ServiceNow?  When it comes to technology, implementing the right tool for your company is just one part of the equation. Knowing how to use those tools effectively is just as important and is ultimately what sets successful organizations apart. Comprehensive […]

Adjust Your Processes to Improve Workflow

winter path

What is ESM? What is Enterprise Service Management, and why should you implement it across your organization? Often referred to as ESM, it is gaining substantial traction across several industries because of its ability to extend and improve collaboration between service departments and business teams like human resources, legal, marketing, IT, and finance. Below, the […]

Knowledge 18 Recap and our upcoming webinar!

  With Knowledge18 wrapped up and our teams back from Las Vegas, we’ve taken some time to reflect on the events last week. With Team Scrantonicity placing 3rd out of the roughly 35 teams participating in the CreatorCon Hackathon, their next steps include hosting a ServiceNow-backed webinar for approximately 2500 development members of the ServiceNow […]

Michael James

Director of Practice - AI Solutions and ServiceNow Certified Technical Architect

Mike helps clients achieve their business objectives by helping architect and develop outcome-based AI solutions using the ServiceNow platform. With the ever-growing AI offerings provided by ServiceNow, Mike is responsible for making sure clients have the appropriate solution to help modernize and revolutionize their business as well as advising on leading practices and implementations.
 
In his spare time, Mike enjoys spending time with his family and following sports, especially Penn State athletics.

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