Why You Should Invest in ServiceNow Post-Production Support Services
You launched ServiceNow. Now what? A successful ServiceNow implementation feels like the finish line. But in reality, it’s just the beginning. After go-live, your platform needs more than basic maintenance. It needs regular, ongoing support to stay secure, scalable, and aligned with your goals. Without that, performance slips, bugs pile up, and innovation starts to […]
From roadmapping to the overview: How roadmaps are incorporated into the ServiceNow implementation process
A complete digital transformation isn’t just a once-and-done deal; it’s a journey. And like any worthwhile journey, it starts with a map. Modern organizations can’t afford to treat ITSM implementation as a one-size-fits-all project. There are simply too many variables. They need a plan–or, in this case, a roadmap. It all begins with a smarter […]
Streamlining Priority Services with ServiceNow ITOM and CSM
You’ve got the people. You’ve invested in the right platform. But high-priority issues still get stuck in the system. Even with the tools in place, disconnected processes and siloed systems can bring critical operations to a standstill. Without an integrated link between back-end structure and front-end service delivery, even minor disruptions can turn […]
Why Post-Production Support with an Elite Partner Matters
Launching your ServiceNow platform is a major milestone—but its true value comes from how well it’s maintained, optimized, and scaled. Without ongoing support, organizations face inefficiencies, security risks, and costly downtime. Did you know that 70% of IT service disruptions occur due to poor post-production management? A well-maintained ServiceNow instance ensures maximum efficiency, security, and […]
Why choose a ServiceNow Elite Partner for your implementation?
Thinking about a ServiceNow implementation? You’re not alone—and you’re definitely not the first to ask, “Where do we start?” With so much riding on a successful deployment, it’s not enough to deploy and hope for the best. That’s where an experienced ServiceNow Elite partner comes in. At Pathways Consulting Group, we take complex implementations and […]
Pathways Consulting Group Announces Merger with Sollus to Create ServiceNow Powerhouse Under the Pathways Umbrella
Olyphant, PA – January 17, 2025 – Pathways Consulting Group, a ServiceNow Elite Partner celebrated for its client-first approach, is proud to announce its merger with Sollus, marking a new chapter of growth and innovation under the Pathways umbrella. Together, these two industry leaders are redefining what it means to deliver elite ServiceNow solutions, guided […]
CSM from ServiceNow: Everything You Need to Know
What if your customer service could consistently exceed expectations–every time? Spoiler: it can. And it’s easier than you think. Customers today demand fast resolutions, personalized support, and seamless self-service options. They expect to solve simple issues on their own and have complex problems resolved quickly and effortlessly. To meet these rising expectations, you need a […]
QuickPath ITSM: A Comprehensive Overview
Traditional ServiceNow implementations can take months to complete, but they don’t have to. With Pathways Consulting Group’s QuickPath, you get a fast, high-quality ServiceNow ITSM deployment to get your platform operational in just 6 to 8 weeks, helping your organization stay ahead of the curve. What is QuickPath? QuickPath is a cost-effective, efficient approach to […]
Pathways Consulting Group Named to Consulting Magazine’s Best Places to Work
Olyphant, PA – October 22, 2024 – Pathways Consulting Group is thrilled to announce that we have been named one of ALM Consulting Magazine’s Best Small Firms to Work For for the sixth consecutive year. This year, we achieved the prestigious ranking of second place in the small firms category, solidifying our commitment to creating […]
Benefits of Pathways’ ServiceNow bootcamp and training
Benefits of Pathways’ ServiceNow bootcamp and training Is your organization maximizing the full potential of ServiceNow? When it comes to technology, implementing the right tool for your company is just one part of the equation. Knowing how to use those tools effectively is just as important and is ultimately what sets successful organizations apart. Comprehensive […]
