Loading attachments to ServiceNow from a local machine via Batch Scripting in Windows

Migrating from another platform to ServiceNow can be challenging, especially when you need to import large amounts of historical data. One of the biggest challenges in this process is moving attachment files and keeping them with the proper record. Fortunately, ServiceNow provides an attachment REST API that can be leveraged to move our attached files […]

Controlling ServiceNow traffic by redirecting users to your Service Portal

As organizations increasingly rely on ServiceNow to streamline their operations, managing user access and navigation also becomes increasingly important. This NOW You Know article explores an essential aspect of Service Portal maturation: controlling user traffic and ensuring proper redirection to improve both security and the user experience. The process of maturing a Service Portal involves […]

ATF tips: Time inputs for calendar fields and wait times

Plane taking off above a city

If you’re using the Automated Test Framework in ServiceNow, our team has identified some helpful scripts and step setups to accommodate automatic adjustments to date fields and wait times.   Type of Script/Step Setup: Automatically adjusts date fields on any form. This can be used to set the Planed Start Date and Planned End Date […]

Pathways Consulting Group Announces Promotion of Mary Manzo to Chief Executive Officer

FOR IMMEDIATE RELEASE Victoria Collins (202) 531-3596 victoria@buzzyrocket.com Pathways Consulting Group Announces Promotion of Mary Manzo to Chief Executive Officer Accelerating Growth and Expansion Plans ISELIN, NJ (September 23, 2020) – Pathways Consulting Group, a ServiceNow Elite Partner, is very pleased to announce the promotion of Mary Manzo to Chief Executive Officer. Over the last […]

Pathways sponsors Fight4Vets benefit golf tournament

Team

Last Saturday, July 3, Pathways sent two teams to participate in the Fight4Vets charity golf tournament at Pine Hills Country Club in Taylor, PA. Fight4Vets strives to consistently meet and exceed the needs of local veterans. They rely on the support of local organizations to help accomplish their goals and broadening their reach to help […]

We Care: Catherine McAuley Center Adopt-A-Family

holiday gift drop offs

For the second straight year, Pathways partnered with the Catherine McAuley Center in Scranton, PA to take part in their Adopt-A-Family program. The overall goal of this program is to provide gifts to families in need during the holiday season. This year, the Pathways team collected $2,775 and adopted three families. All of the items […]

Our November 2020 Employee of the Month – Mike James

Mike James or Superman?

Congratulations to our Senior Development Consultant, Mike James – our November 2020 Employee of the Month! While we continue to push through these difficult times, our Development team has been going above and beyond to provide quality service to our clients. As one of our all-star developers, Mike has exceeded well beyond our expectations of […]

#2 Best Small Firms to Work For — Women to Watch: Tech Watch

#2 Best Small Firms to Work For

Mary is proud to announce that Pathways Consulting Group has ranked #2 on Consulting Magazine’s list of the 2020 Best Small Firms to Work For! This is a huge step forward after last year’s ranking at #14. Every year, Consulting Magazine seeks to recognize the effort that these firms invest towards keeping their employees happy, […]

Michael James

Director of Practice - AI Solutions and ServiceNow Certified Technical Architect

Mike helps clients achieve their business objectives by helping architect and develop outcome-based AI solutions using the ServiceNow platform. With the ever-growing AI offerings provided by ServiceNow, Mike is responsible for making sure clients have the appropriate solution to help modernize and revolutionize their business as well as advising on leading practices and implementations.
 
In his spare time, Mike enjoys spending time with his family and following sports, especially Penn State athletics.

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