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How to properly send an email notification when a record is deleted in ServiceNow


Imagine this requirement: You have to send an email notification to a manager if a record is created, updated, or deleted from a certain table. All em ...

Cancel transactions via URL


It’s happened to all of us – you’re working with a business rule that doesn’t quite seem to be doing what you need it to, so y ...

The value of ServiceNow database views


Background Note: This article is concerned with ServiceNow database views, which are, in baseline implementations, only available for configuration by ...

Scripting for the ServiceNow Cart


As a ServiceNow partner, we are often tasked with helping to automate processes within ServiceNow. Though a hallmark of the ServiceNow platform is pro ...

Top of the line data protection with ServiceNow Security Operations


Think about how often you shop at stores like Target. How many times would you say you have swiped your card at the register? Now imagine that entire ...

Choice action field for Field Map record in Transform Maps


When bringing data into ServiceNow through a transform map there is one field on the Field Map record that can cause a lot of data issues if not used ...

Using the ‘Clear the Variable Value’ field


Recent versions of ServiceNow have featured a checkbox field on the UI Policy Action form (for both Catalog UI Policies and standard UI Policies) labe ...

Recovering deleted records in ServiceNow


Sometimes ServiceNow records get deleted unintentionally. As harrowing as it can be, dealing with the recovery of lost records is a circumstance that ...

Configuring and using Interactive Filters on homepages and dashboards


For many organizations, ServiceNow homepages (and their evolved counterpart, dashboards) offer indispensable insights into platform data and operation ...

Easily identifying duplicate records in ServiceNow


  A common need within ServiceNow is to identify duplicate records, according to a set of arbitrary criteria. Though the “list view” ...

Avoiding the Pass-by-Reference JavaScript Pitfall in ServiceNow


A commonly encountered and potentially difficult to debug issue associated with writing scripts in ServiceNow is the case of unintentionally working w ...

Under pressure? Pathways can help support your day-to-day


Due to recent events, many teams may now be struggling to keep up with day-to-day tasks and need rapid support. With ServiceNow Support Services, our ...

Upgrade your Personal Developer Instance to Orlando


With the ServiceNow Orlando release around the corner, you can now upgrade your Personal Developer Instance to check out all the new features, fixes a ...

Watch the unwatchable (fields) …


“Watching” a field on a form can be very helpful with troubleshooting because it can show you which UI policies, ACLs, or even client scri ...

Measurable outcomes from a CMDB and ServiceNow


The importance of having a well-maintained and populated Configuration Management data base (CMDB) can’t be understated. If you’re focused on populati ...

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