Choice action field for Field Map record in Transform Maps
In this installment of the NOW You Know series, we’ll explore a deceptively simple aspect of importing data through transform maps: the Choice action field. Despite its seemingly straightforward nature, this field plays an incredibly important role in maintaining data integrity, especially when dealing with reference fields. Misuse of the Choice action field can lead […]
Using the ‘Clear the Variable Value’ field
In recent updates, ServiceNow introduced a helpful feature within the UI Policy Action form, known as the “Clear the Variable Value” field – the topic of today’s discussion. However, developers should understand the nuances of its functionality to ensure the results are as expected. Recent versions of ServiceNow have featured a checkbox field on the […]
How to configure and use Interactive Filters on homepages and dashboards
The NOW You Know series offers valuable insights and tips from ServiceNow developers to help you get the most out of your ServiceNow platform. In this article, we’ll explore the nuances of using Interactive Filters in your ServiceNow environment. This feature helps enhance the platform’s performance and leads to an overall improved user experience. For […]
How to easily identify duplicate records in ServiceNow
When it comes to data management, maintaining clean and accurate records is one of your top priorities. It’s not unusual for organizations to run into issues with duplicate records – either from inefficient record keeping or duplicate workflows. A common need within ServiceNow is to identify duplicate records, according to a set of arbitrary criteria. […]
The value of ServiceNow database views
Background Note: This article is concerned with ServiceNow database views, which are, in baseline implementations, only available for configuration by ServiceNow administrators. ServiceNow is built to be dependent on database tables to capture and store data. ServiceNow reporting helps make sense of this data. Reporting on existing tables, without having to delve into some advanced […]
How to properly send an email notification when a record is deleted in ServiceNow
Imagine this requirement: You have to send an email notification to a manager if a record is created, updated, or deleted from a certain table. All emails have to contain information from the record. The “create” and “update” cases are simple: Create a notification record associated with the necessary table, and use the Fields picker […]
The value of ServiceNow database views
Background Note: This article is concerned with ServiceNow database views, which are, in baseline implementations, only available for configuration by ServiceNow administrators. ServiceNow is built to be dependent on database tables to capture and store data. ServiceNow reporting helps make sense of this data. Reporting on existing tables, without having to delve into some advanced […]
Scripting for the ServiceNow Cart
As a ServiceNow partner, we are often tasked with helping to automate processes within ServiceNow. Though a hallmark of the ServiceNow platform is providing access to a self-service Service Catalog, requests could reasonably be expected to need to be generated from any number of other processes where having to manually fill out a catalog item […]
Top of the line data protection with ServiceNow Security Operations
Think about how often you shop at stores like Target. How many times would you say you have swiped your card at the register? Now imagine that entire company suffering a data breach – is your credit card information safe? Unfortunately, Target faced this reality back in December 2013 when 40 million of their customers […]
Choice action field for Field Map record in Transform Maps
When bringing data into ServiceNow through a transform map there is one field on the Field Map record that can cause a lot of data issues if not used correctly: the Choice action field. At first glance, the Choice action field looks simple. Only three choices exist in the dropdown: ‘create’, ‘ignore’ and ‘reject’. It […]
