Pathways' ServiceNow tips and tricks from our Delivery team!
NOW You Know is an independent ServiceNow blog dedicated to helping you reach the potential of your ServiceNow instance.
The primary focus of NOW You Know is to help technical admins and developers bring out the most the platform has to offer and to allow them to provide the best experience to their end users.
Dive into the NOW You Know series, created by developers for developers. Unlock the full potential of your ServiceNow instance with our expert tips and tricks to streamline your workflows and boost your skills. Whether you’re deepening your ServiceNow learning or exploring alternatives to traditional online training platforms, our team provides practical insights to keep you at the top of your game. Stay tuned for regular updates and transform the way you manage your ServiceNow environment.
While the below technical tip has been provided with care and consideration, it’s important to acknowledge that individual circumstances may vary. Always ensure compatibility and feasibility within your specific ServiceNow environment before implementing any suggestions. Additionally, back up your data and proceed with caution when making any changes to your instance or workflows.
As with any change in ServiceNow, make sure you test any changes prior to moving to production.
Accessing Multi-row variables set client side in ServiceNow
Multi-row variable sets (MRVS) are a fairly recent addition to the Service Catalog in ServiceNow, having been introduced in the London release. Unlike a traditional variable set, which is a collection of singular variables, a MRVS allows the population of an arbitrary* number of rows of data, displayed in a
Avoiding the Pass-by-Reference JavaScript Pitfall in ServiceNow
A commonly encountered and potentially difficult to debug issue associated with writing scripts in ServiceNow is the case of unintentionally working with a reference to a javascript object property instead of the property’s value. This is most commonly encountered in instances where you are iterating through the results of a GlideRecord query.
Configuring code linting in ServiceNow
Recently, Pathways has been working to update our coding standards and establish a new code review process internally. In the search for tools to aid us, we came across a great new feature in the New York release of ServiceNow: customizable linting for the script editor. A more detailed explanation
Three-tier dependencies in ServiceNow: A common pitfall
Disclaimer: This is an option, but our team at Pathways always recommends refraining from using three-tier dependencies. Sometimes our customers fall into the pitfalls of three-tier dependencies, a common “solution.” This article states why we think you should stay away from this idea. When configuring a three-tier hierarchy, there
Modifying a workflow scratchpad outside of a workflow
Have you ever found yourself encountering a problem mid-way through running a lengthy, complex workflow? Perhaps some value was referenced incorrectly or there was some kind of typo in the data? It would be preferable to be able to do something about it without having to start from scratch! The
Controlling ServiceNow traffic by redirecting users to your Service Portal
The process of maturing a Service Portal involves more than just building out Catalog items and adding a few widgets or reports. Controlling portal traffic and making sure end users are being routed to the correct place is just as important. Many times a company will want to route users