Pathways' ServiceNow tips and tricks from our Delivery team!
NOW You Know is an independent ServiceNow blog dedicated to helping you reach the potential of your ServiceNow instance.
The primary focus of NOW You Know is to help technical admins and developers bring out the most the platform has to offer and to allow them to provide the best experience to their end users.
Dive into the NOW You Know series, created by developers for developers. Unlock the full potential of your ServiceNow instance with our expert tips and tricks to streamline your workflows and boost your skills. Whether you’re deepening your ServiceNow learningor exploring alternatives to traditional online training platforms,our team provides practical insights to keep you at the top of your game. Stay tuned for regular updates and transform the way you manage your ServiceNow environment.
While the below technical tip has been provided with care and consideration, it’s important to acknowledge that individual circumstances may vary. Always ensure compatibility and feasibility within your specific ServiceNow environment before implementing any suggestions. Additionally, back up your data and proceed with caution when making any changes to your instance or workflows.
As with any change in ServiceNow, make sure you test any changes prior to moving to production.
Creating a new Theme in the Next Experience UI
Themes in the new Next Experience UI are made up of UX Styles and UX Theme records. In order to style a theme, you first want to create the UX style record that contains the CSS properties you want to include in the theme. In our case we will just
ATF: Setting Up a Custom Step Configuration to Query a Manager
ServiceNow’s Automated Testing Framework (ATF) application is a powerful tool with much to offer to users looking to create automated tests. We often find ourselves taking the same steps across several tests that would not necessarily warrant the use of a template. For example, there are many instances where a
The value of ServiceNow database views
Background Note: This article is concerned with ServiceNow database views, which are, in baseline implementations, only available for configuration by ServiceNow administrators. ServiceNow is built to be dependent on database tables to capture and store data. ServiceNow reporting helps make sense of this data. Reporting on existing tables, without having
NOW You Know: Updating the Filtering Logic of the ‘Add’ Button on the Affected CIs Related List
In ServiceNow, several tables, including Incident and Change, allow you to identify CIs that are being affected by the topic of the given record via an ‘Affected CIs’ related list. Some processes populate this list automatically, but additional CIs may be added manually through the use of an ‘Add’ button.
ATF tips: Time inputs for calendar fields and wait times
If you’re using the Automated Test Framework in ServiceNow, our team has identified some helpful scripts and step setups to accommodate automatic adjustments to date fields and wait times. Type of Script/Step Setup: Automatically adjusts date fields on any form. This can be used to set the Planed Start
Adding values to a list field from a flow
Adding values to a list field from a flow Adding values to a list field from a flow can be a little tricky. Here is an easy way to add new values without removing existing ones (if necessary), from a flow! The list field I’m using here is called Infrastructure