Pathways' ServiceNow tips and tricks from our Delivery team!
NOW You Know is an independent ServiceNow blog dedicated to helping you reach the potential of your ServiceNow instance.
The primary focus of NOW You Know is to help technical admins and developers bring out the most the platform has to offer and to allow them to provide the best experience to their end users.
Dive into the NOW You Know series, created by developers for developers. Unlock the full potential of your ServiceNow instance with our expert tips and tricks to streamline your workflows and boost your skills. Whether you’re deepening your ServiceNow learning or exploring alternatives to traditional online training platforms, our team provides practical insights to keep you at the top of your game. Stay tuned for regular updates and transform the way you manage your ServiceNow environment.
While the below technical tip has been provided with care and consideration, it’s important to acknowledge that individual circumstances may vary. Always ensure compatibility and feasibility within your specific ServiceNow environment before implementing any suggestions. Additionally, back up your data and proceed with caution when making any changes to your instance or workflows.
As with any change in ServiceNow, make sure you test any changes prior to moving to production.
How to easily identify duplicate records in ServiceNow
When it comes to data management, maintaining clean and accurate records is one of your top priorities. It’s not unusual for organizations to run into issues with duplicate records – either from inefficient record keeping or duplicate workflows. A common need within ServiceNow is to identify duplicate records, according to
How to restore deleted records in ServiceNow
Accidentally deleting records in your ServiceNow environment can be, in a word, stressful. However, the good news is that those “deleted” records are not entirely lost. Instead, they are typically moved from their original table and recorded as deleted elsewhere in the system. Just like most systems have a trash
Accessing multi-row variables set client side in ServiceNow
The NOW You Know series, created by ServiceNow developers for ServiceNow developers, aims to provide valuable insights and practical tips. In this blog, we will explore multi-row variable sets (MRVS), which were introduced in the London release. A MRVS makes it easier to collect and manage complex data sets. As
ATF: Step Configuration to Find Assigned To Value
In many workflows, someone is often assigned to carry out a task or request. In this article, we will discuss setting up a custom step configuration that will allow a user to obtain the Assigned To value of a given record. The user will input a table name and record
Creating a new Theme in the Next Experience UI
Themes in the new Next Experience UI are made up of UX Styles and UX Theme records. In order to style a theme, you first want to create the UX style record that contains the CSS properties you want to include in the theme. In our case we will just
ATF: Setting Up a Custom Step Configuration to Query a Manager
ServiceNow’s Automated Testing Framework (ATF) application is a powerful tool with much to offer to users looking to create automated tests. We often find ourselves taking the same steps across several tests that would not necessarily warrant the use of a template. For example, there are many instances where a