Pathways' ServiceNow tips and tricks from our Delivery team!
NOW You Know is an independent ServiceNow blog dedicated to helping you reach the potential of your ServiceNow instance.
The primary focus of NOW You Know is to help technical admins and developers bring out the most the platform has to offer and to allow them to provide the best experience to their end users.
Dive into the NOW You Know series, created by developers for developers. Unlock the full potential of your ServiceNow instance with our expert tips and tricks to streamline your workflows and boost your skills. Whether you’re deepening your ServiceNow learning or exploring alternatives to traditional online training platforms, our team provides practical insights to keep you at the top of your game. Stay tuned for regular updates and transform the way you manage your ServiceNow environment.
While the below technical tip has been provided with care and consideration, it’s important to acknowledge that individual circumstances may vary. Always ensure compatibility and feasibility within your specific ServiceNow environment before implementing any suggestions. Additionally, back up your data and proceed with caution when making any changes to your instance or workflows.
As with any change in ServiceNow, make sure you test any changes prior to moving to production.
ServiceNow Zero Trust Policy Based Session Access & Adaptive Authentication
Zero Trust is a cybersecurity strategy that operates on the principle of “never trust, always verify.” Unlike traditional security models that assume everything inside the network is safe, Zero Trust assumes that threats can come from both inside and outside the network. Here are the key principles of zero trust:
Deny Unless ACL
There’s a hidden gem in the Xanadu release of ServiceNow—the deny-unless ACL. It’s easy to overlook updates to core functionalities like Access Control (ACL), but this one is worth your attention. This update will greatly simplify and streamline ACL configuration for managing specific business cases. You can enhance your
Loading attachments to ServiceNow from a local machine via Batch Scripting in Windows
Migrating from another platform to ServiceNow can be challenging, especially when you need to import large amounts of historical data. One of the biggest challenges in this process is moving attachment files and keeping them with the proper record. Fortunately, ServiceNow provides an attachment REST API that can be leveraged
Validating Excel spreadsheet data in ServiceNow
One of the most common uses of ServiceNow is importing and storing data. Data import is often facilitated through import sets and transform maps. But what if you need to ensure data accuracy before a file is even attached? By validating the contents of an Excel file in advance, you
Configuring the ServiceNow Email Client
Click here for the ServiceNow documentation regarding the email client feature. Need an easy way to streamline communication in ServiceNow? Fortunately, ServiceNow provides a solution to help keep your team and stakeholders connected directly within the platform. Let’s walk through the setup process so you can keep everyone in the loop
HR Series: Part 6
Overview of Creating an HR Case from the Backend in ServiceNow Creating an HR case from the backend in ServiceNow can streamline your HR processes and ensure that all necessary information is captured accurately. Here’s a step-by-step guide to help you through the process: Step-by-Step Guide Navigate to User