Utilizing the ServiceNow Code Search
The Code Search The Code Search feature, which has existed in the product documentation for ServiceNow as far back as the Geneva release, is a useful development tool that could easily be overlooked. In this article, we will introduce you to the Code Search and help guide you to its somewhat peculiar hiding place within the […]
NOW You Know: UI Messages: Use Cases and Benefits
Messages Overview Messages can be utilized to provide translations for several different scenarios where Info, Error, and other system messages are displayed. This allows users to not have to manage the translation directly in the scripts that generate the messages and instead manage them from a central Messages[sys_ui_message] table. These Messages are used in a […]
Writing all variables from a catalog item
Often ServiceNow users want the full information of a Requested Item’s variables included in the outgoing Approval emails to give their approvers a better idea of what they are approving without having to go into the ServiceNow instance unnecessarily. There isn’t a native way in ServiceNow to add these to an email because every catalog […]
New Client Scripts in London – DOM Restriction
When viewing the client script or catalog client script forms in London, you will see the following info message. New client-scripts are run in strict mode, with direct DOM access disabled. Access to jQuery, prototype and the window object are likewise disabled. To disable this on a per-script basis, configure this form and add the […]
SpamAssassin and you: How ServiceNow manages spam
ServiceNow has inherent protection against spam and junk email via an implementation of open source software called “Spam Assassin.” Unfortunately, documentation for some aspects of Spam Assassin can be difficult to read or find, especially since they completely removed their wiki pages in July of 2019 and are currently transitioning to a new website. So how […]
Configuring the ServiceNow Email Client
Click here for the ServiceNow documentation regarding the email client feature. It is possible, from the context of a ServiceNow record, to send emails via the ServiceNow interface. This functionality is offered by what is known as the email client. The email client is baseline functionality, which is configured by default to be available on Incident […]
Matching inbound emails without a watermark
Consider the following scenario: An email hits ServiceNow to open a new Incident. This creates a new Incident record within their instance as expected. That is until someone else responds with a “reply-all” message to that initial email that opened the Incident ticket. Because this second “reply-all” has never touched the ServiceNow instance, it lacks […]
The build: A summary of Reizen
Team Scrantonicity intro and background Team Members: • Sean Teeple • Marcus Dermont • James Trott • Brandon Senese • Michael Borthwick The application covered in this article was a product of Pathways Consulting Group’s second time participating in ServiceNow’s Knowledge Hackathon competition. We competed last year — claiming third place — with an application […]
Loading attachments to ServiceNow from a local machine via Batch Scripting
Migrating from another platform to ServiceNow can be challenging, especially when you need to import large amounts of historical data. One of the biggest challenges in this process is moving attachment files and keeping them with the proper record. Fortunately for us, ServiceNow provides an attachment API that can be leveraged in order to get […]
Tip for querying large tables in ServiceNow
Are you trying to view a very large table, but it keeps timing out, or it’s just taking far too long? With the addition of a small URL parameter, you can save yourself some time and be more productive. A great example of this would be when query the Email table (sys_email). This table can […]
