How to Choose the Right ServiceNow Partner for Your Implementation
Selecting the right ServiceNow partner determines whether your project leads to measurable ROI or becomes a costly rework project. According to ServiceNow’s official Partner Program1, organizations can become ServiceNow partners based on four pillars: capacity, competency, customer success, and capability. These standards exist because implementation quality varies significantly from one organization to another. If your […]
Get Ahead of your Next Audit with Certify
Audits don’t have to be chaos How many hours will your leaders lose this quarter verifying user access? As reviews loom, the audit cycle repeats: exporting spreadsheets, chasing approvals, and hoping auditors don’t discover a high-risk oversight. This whole process isn’t just inefficient and time-consuming. It also opens your organization up for additional risk. With […]
How to Improve HR Service Delivery with Modern ServiceNow Capabilities
HR service delivery defines how employees experience HR every day. In a nutshell, it’s the way your organization delivers HR services, information, and support to employees across their entire lifecycle. Sounds simple, right? But when dealing with hybrid or remote environments, employee experiences, workflow bottlenecks, and compliance red tape, the complexity builds quickly. HR teams […]
Beyond the Basics: How ServiceNow CSM Elevates Customer Service
What keeps your customers coming back, time and again? Exceptional customer service. Yet it’s still common to find organizations relying on fragmented systems, manual processes, and siloed teams that create delays and disconnects for their clients. ServiceNow’s Customer Service Management (CSM) transforms your customer service management from reactive ticket handling into a customer retention powerhouse. […]
Unifying Channels: Achieving Omnichannel Support with ServiceNow CSM
Picture this: A frustrated customer calls your support line about a billing issue they’ve already discussed via chat, then emailed about, and finally posted on social media. Your agent opens three different systems, asks them to repeat their story, and still can’t see the full picture. This isn’t just poor service, it’s revenue hemorrhaging in […]
A Guide to Navigating Your ServiceNow CSM Implementation
Is your ServiceNow Customer Service Management implementation delivering on the promise? A 170% ROI in three years isn’t just possible; it’s what ServiceNow expects you to achieve. But results like that don’t come from simply starting up the platform and hoping for the best. They come from a strategic implementation that transforms customer service from […]
Reduce risk, increase control: The power of proactive IT asset management
What don’t you know about your assets? The average organization wastes nearly 30% of its IT budget due to poor visibility into hardware and software assets. From unsanctioned IT software to unmonitored endpoints, many companies are sitting on risks for audit failures, security breaches, and more. Fortunately, these risks are avoidable. With a proactive approach […]
Investing in Your Future: The Strategic Advantage of Post-Production Support Services
According to a report by the Project Management Institute, 11.4% of all investment in projects is wasted due to poor performance. A successful ServiceNow implementation is a massive achievement, but to avoid becoming part of that statistic, you must maintain momentum. After go-live, your platform becomes a living, ever-changing part of your ecosystem. And without […]
Pathways Consulting Group Recognized by ISG in the 2025 ServiceNow Ecosystem Partners Report
Independent research firm recognizes Pathways for Consulting, Implementation & Integration and Managed Services excellence in the ServiceNow ecosystem. Iselin, NJ (May 20, 2025) – Pathways Consulting Group has been recognized as a Contender in the ISG Provider Lens 2025 – ServiceNow Ecosystem Partners. The firm earned this distinction across all three evaluation categories: Consulting Services, […]
How to automate HR processes using HR Service Delivery
Is your HR team overwhelmed by paperwork and administrative tasks? According to Gartner (2024), organizations spend an average of 35% of their HR team’s time on administrative tasks. But when HR teams are bogged down by manual, repetitive work, their focus shifts away from strategic initiatives. With ServiceNow’s HR Service Delivery solution, your organization can […]
