Working from home — Women to Watch: Tech Watch

With recent events forcing everyone to work from home the next couple of weeks, this has introduced a newfound craziness into households where there’s more than one adult working or there are kids home from school and daycare. As someone who has worked remotely for many years, Mary knows a thing or two when it […]

Under pressure? Pathways can help support your day-to-day

Due to recent events, many teams may now be struggling to keep up with day-to-day tasks and need rapid support. With ServiceNow Support Services, our team works with your schedule, your people and your processes on a flexible timeline that best fits your needs. To keep your day-to-day running while your organization focuses on higher […]

Women’s History Month part three — Women to Watch: Tech Watch

In honor of Women’s History Month, Mary has dedicated all her March Tech Watch segments to women in technology. Last week, Mary shared a top-down approach for increasing the total number of women entering the technology field and what steps could be taken to close the gender gap. This week, she will discuss that same […]

Set a reminder – Orlando delta exams are approaching

It’s exam time! The Orlando release from ServiceNow has arrived, which means anyone with a ServiceNow certification is required to complete the short, online, 10-question delta exam. These exams serve to ensure that all certified users understand the new features inside the newest release. Delta exams are offered after each release for all major ServiceNow […]

We Care: Continuing our relationship with Friends of the Poor Scranton

As our We Care community outreach program continues into the months of March and April, our team will be collecting donations for Friends of the Poor – a non-profit organization in Scranton, Pennsylvania whose mission is to provide basic needs like food, clothing, household items and emergency assistance to help ease the burden of living […]

Women’s History Month part two — Women to Watch: Tech Watch

When men and women work together, their complementary traits create innovation in the workplace – and technology is all about innovation! In a 2010 research report from the American Association of University Women, it was found that women are generally turned away from technology careers because of existing environmental and social barriers like stereotypes, gender […]

Controlling ServiceNow traffic by redirecting users to your Service Portal

The process of maturing a Service Portal involves more than just building out Catalog items and adding a few widgets or reports. Controlling portal traffic and making sure end users are being routed to the correct place is just as important. Many times a company will want to route users who have a valid ServiceNow […]

Women’s History Month part one — Women to Watch: Tech Watch

In honor of Women’s History Month, every March Tech Watch segment will be dedicated to famous women in technology – past, present and future. Women like Ada Lovelace, Dr. Erna Hoover and Hedy Lamarr were visionaries and problem solvers. They changed the direction of technology, as we know it today. Unfortunately, there is still such […]

We Care: Children’s Advocacy Center of Northeastern Pennsylvania

Every month, our We Care community outreach program focuses on an individual nonprofit organization in our local area to give back and help as much as we can as a team. For the month of February, our team continued our relationship with the Children’s Advocacy Center of Northeastern Pennsylvania in downtown Scranton. For 22 years, […]

Investment Funding from ServiceNow

Organizations must do more than just operate – they also must grow and evolve to tackle challenges effectively and keep up with an increasingly unpredictable business environment. With technology more widely used and implemented than ever before, business expectations are skyrocketing. When attempting to effectively form a budget for projects, how do you ensure your […]

Michael James

Director of Practice - AI Solutions and ServiceNow Certified Technical Architect

Mike helps clients achieve their business objectives by helping architect and develop outcome-based AI solutions using the ServiceNow platform. With the ever-growing AI offerings provided by ServiceNow, Mike is responsible for making sure clients have the appropriate solution to help modernize and revolutionize their business as well as advising on leading practices and implementations.
 
In his spare time, Mike enjoys spending time with his family and following sports, especially Penn State athletics.

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