You launched ServiceNow. Now what?
A successful ServiceNow implementation feels like the finish line. But in reality, it’s just the beginning.
After go-live, your platform needs more than basic maintenance. It needs regular, ongoing support to stay secure, scalable, and aligned with your goals. Without that, performance slips, bugs pile up, and innovation starts to stall out.
That’s why investing in Pathways’ post-production services is one of the smartest decisions your team can make.
- Post-Production Is Where the Real ROI Happens
Your ServiceNow implementation is a big investment. But without continued support, it’s easy for that investment to lose value.
A strong post-production strategy ensures your platform keeps evolving. It turns ServiceNow from a tool into a true engine for growth.
With Pathways, post-production support includes:
- Proactive optimization
- Workflow automation
- Regular system tuning
- Continuous enhancements based on your business goals
The result? Less downtime. More efficiency. Better outcomes.
And the numbers back it up.
One global bank was able to consolidate over 20 legacy workflows and automate their change approvals, all while maintaining compliance and getting quarterly enhancements through our Managed Services. That’s the kind of long-term value post-production support can unlock.
- Stay Ahead of Security Risks
Cyberattacks don’t wait for your next update. And outdated ServiceNow instances are easy targets.
ServiceNow regularly releases upgrades (twice a year) to strengthen security. But many teams lack the time or resources to implement them quickly—or sometimes, even at all.
That’s where ServiceNow consultants like Pathways make a huge difference.
We don’t just wait for something to break. We help you stay ahead of the curve with:
- Patch and upgrade management
- System health checks
- Configuration audits and recommendations
- Annual upgrade assistance – at whatever level you need.
Our team ensures your platform is always current, compliant, and protected. Whether you need someone to test out your instance before rollout or fully take control of the upgrade, we’re the team to call.
- Give Internal Teams Breathing Room
Let’s face it, your internal team is already stretched.
They’re balancing their regular day-to-day responsibilities, ad hoc requests, and long-term initiatives. Adding full-time platform maintenance and administration to that list is probably not sustainable without increasing personnel.
Pathways’ ServiceNow support tiers adjust based on your needs, whether you need occasional help or fully managed services. With expert consultants on your side, your team can shift its focus back to high-value projects.
- Support That Grows with You
Your organization is evolving. Expanding teams. New modules. Shifting priorities. Then, shouldn’t your ServiceNow instance keep up?
Pathways offers tiered ServiceNow support, so you can grow at the speed that works for you, without getting slowed down by your tech stack. Whether you’re starting small or managing a complex instance across departments, we’ll help you scale with confidence.
Need to add integrations? Extend functionality? Ramp up automation? You’ll already have the support in place to make it happen, without having to build an internal admin army.
- Support That Works With Your Team
There’s a difference between a vendor and a partner.
ServiceNow consultants at Pathways don’t just fix problems; we help you avoid them. We learn about your environment and how it works. We make every effort to anticipate your needs, not react to them.
Our consultants have led successful post-production engagements across industries, allowing us to bring that experience to every conversation.
We’re not here to replace your team. We’re here to support it.
Why Invest in Post-Production Support?
Because your ServiceNow platform should move your business forward. And the best way to make sure it’s happening is with the right support.
With expert-led, flexible support from Pathways Consulting Group, you get a trusted partner who helps you:
- Protect your investment
- Improve platform performance
- Reduce risk and downtime
- Free up internal bandwidth
- Prepare for what’s next
Let’s Talk About What Comes Next
You don’t need added stress. You need real support.
With Pathways as your partner, there’s no reason to choose between internal priorities and platform upkeep, because we’ll handle it. We’ll take the pressure off your team, so you can stay focused on what matters most.
Stop being reactive and start building a long-term plan for the future. Get started with Pathways’ post-production services today.