Scripting for the ServiceNow Cart
As a ServiceNow partner, we are often tasked with helping to automate processes within ServiceNow. Though a hallmark of the ServiceNow platform is providing access to a self-service Service Catalog, requests could reasonably be expected to need to be generated from any number of other processes where having to manually fill out a catalog item […]
Accessing Multi-row variables set client side in ServiceNow
Multi-row variable sets (MRVS) are a fairly recent addition to the Service Catalog in ServiceNow, having been introduced in the London release. Unlike a traditional variable set, which is a collection of singular variables, a MRVS allows the population of an arbitrary* number of rows of data, displayed in a table format, with a series […]
Using Category and Subcategory on ServiceNow Record Producers
Use Case: We recently had a client that wanted us to create an incident ServiceNow record producer with some of the same functionality as the portal record producer. Specifically, adding a Category and Subcategory field and having the Subcategory choices limited to only display choices associated with the selected Category. To properly have the Subcategories […]
New in New York: Now Mobile
According to ServiceNow, the future of work is mobile – the same way smartphones and mobile applications have impacted lives at home. The improved application, Now Mobile, delivers brand new mobile experience for New York, allowing employees to find answers and become more productive across all departments, including IT, HR, finance, and legal. The end […]
Writing all variables from a catalog item
Often ServiceNow users want the full information of a Requested Item’s variables included in the outgoing Approval emails to give their approvers a better idea of what they are approving without having to go into the ServiceNow instance unnecessarily. There isn’t a native way in ServiceNow to add these to an email because every catalog […]
