How to properly send an email notification when a record is deleted in ServiceNow
Imagine this requirement: You have to send an email notification to a manager if a record is created, updated, or deleted from a certain table. All emails have to contain information from the record. The “create” and “update” cases are simple: Create a notification record associated with the necessary table, and use the Fields picker […]
Scripting for the ServiceNow Cart
As a ServiceNow partner, we are often tasked with helping to automate processes within ServiceNow. Though a hallmark of the ServiceNow platform is providing access to a self-service Service Catalog, requests could reasonably be expected to need to be generated from any number of other processes where having to manually fill out a catalog item […]
Parsing inbound emails to create records
Though most ServiceNow users and administrators are aware that ServiceNow is capable of generating outbound email notifications, some organizations don’t take advantage of ServiceNow’s ability to receive and process inbound emails. If they do, they may not fully capitalize on the ability to precisely filter and parse incoming emails to determine what, if anything, should […]
Women’s History Month part three — Women to Watch: Tech Watch
In honor of Women’s History Month, Mary has dedicated all her March Tech Watch segments to women in technology. Last week, Mary shared a top-down approach for increasing the total number of women entering the technology field and what steps could be taken to close the gender gap. This week, she will discuss that same […]
Becoming a developer – our recommended tools and resources for beginners
It’s to no surprise that technology has taken a pretty big effect on our modern workforce. At Pathways, a majority of our team is consisted of talented, college educated, experienced developers who are responsible for carrying some of our most critical projects for our biggest clients right on their backs – making them one of […]
