ServiceNow London feature: The Walk-up Experience

The London release of ServiceNow includes some awesome new features. This week, we’re focusing on the Walk-up Experience, another new feature that captures and manages some of the more common and everyday service desk requests, like software installations and hardware requests.

Employees can enter support requests and get added to a live queue. When it’s their turn, they can go to the service desk to get their issue resolved. This results in less downtime, less frustration and higher productivity for your staff.

The Walk-up Experience can be accessed from either a desktop, laptop, tablet or smartphone. The online check-in, transparent queue estimates and automated notifications help your employees make the best use of their time.

There are also new dashboards for this application, giving insight into average wait times, service times and customer satisfaction scores, allowing for full transparency on your service desk staff who are focusing on the Walk-up Experience.

At Pathways, we’ve performed dozens of upgrades since 2012. We have the experience and know-how to help your organization complete your upgrade with a high level of confidence. Find out more by emailing us:

You can read more about the Walk-up Experience on the ServiceNow Product Documentation website here