Reimagine what’s possible with Pathways Innovation

Empowering enterprises to move faster, smarter, and further — with tailored ServiceNow solutions that turn complexity into clarity.

Pathways Innovation Lab​

Not Just Implementers — Innovators on the Now Platform
While most ServiceNow partners focus on implementation, we go further.
Our team combines deep platform expertise with strategic insight to design future-ready workflows, AI-driven automation, and seamless employee experiences.
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Unique ServiceNow Solutions

When investing in a unique solution from the team of ServiceNow experts at Pathways, you can expect:
  • Outcome-Driven Approach: Every project starts with your business goals, not just platform and application requirements.
  • Continuous Innovation: From predictive analytics to GenAI copilots, we help clients stay ahead of the curve.

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NOW You Know

While the below technical tip has been provided with care and consideration, it’s important to acknowledge that individual circumstances may vary. Always ensure compatibility and feasibility within your specific ServiceNow environment before implementing any suggestions. Additionally, back up your data and proceed with caution when making any changes to your instance or workflows. As with any change in ServiceNow, make sure you test any changes prior to moving to production.

Find answers to many commonly asked questions, insights from expert developers and tips and tricks from years in the ServiceNow ecosystem.

*NOW You Know is an independent ServiceNow blog dedicated to helping you reach the potential of your ServiceNow instance.
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Michael James

Director of Practice - AI Solutions and ServiceNow Certified Technical Architect

Mike helps clients achieve their business objectives by helping architect and develop outcome-based AI solutions using the ServiceNow platform. With the ever-growing AI offerings provided by ServiceNow, Mike is responsible for making sure clients have the appropriate solution to help modernize and revolutionize their business as well as advising on leading practices and implementations.
 
In his spare time, Mike enjoys spending time with his family and following sports, especially Penn State athletics.
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