How to properly send an email notification when a record is deleted in ServiceNow

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Imagine this requirement: You have to send an email notification to a manager if a record is created, updated, or deleted from a certain table. All emails have to contain information from the record. The “create” and “update” cases are simple: Create a notification record associated with the necessary table, and use the Fields picker […]

Choice action field for Field Map record in Transform Maps

When bringing data into ServiceNow through a transform map there is one field on the Field Map record that can cause a lot of data issues if not used correctly: the Choice action field. At first glance, the Choice action field looks simple. Only three choices exist in the dropdown: ‘create’, ‘ignore’ and ‘reject’. It […]

Validating Excel spreadsheet data in ServiceNow

  One of the most common uses of ServiceNow is importing and storing data. While import sets and transform maps have their own methods of validating the data before the data is imported into the system, it is also possible to validate the contents of an Excel file before allowing a user to attach it […]