Five business problems ServiceNow solves

tech blog

One constant in business is the idea of continuous improvement and efficiency. The world is constantly moving forward, and navigating new challenges with confidence is essential for success. ServiceNow is a leading cloud computing and digital workflow platform that allows organizations to address several common challenges. Let’s take a look at its benefits – and […]

The power of Co-Innovation

tech blog

Success in business often depends on the ability to adapt, innovate, and manage your resources. But new, creative, innovative ideas aren’t something you develop by running on the hamster wheel at work. Sometimes, the people working in a company are so close to the work they’re doing that they can’t always see the bigger picture […]

Optimizing ServiceNow Homepages with Interactive FiltersHow to configure and use Interactive Filters on homepages and dashboards

tech blog

The NOW You Know series offers valuable insights and tips from ServiceNow developers to help you get the most out of your ServiceNow platform. In this article, we’ll explore the nuances of using Interactive Filters in your ServiceNow environment. This feature helps enhance the platform’s performance and leads to an overall improved user experience. For […]

How to easily identify duplicate records in ServiceNow

tech blog

When it comes to data management, maintaining clean and accurate records is one of your top priorities. It’s not unusual for organizations to run into issues with duplicate records – either from inefficient record keeping or duplicate workflows.  A common need within ServiceNow is to identify duplicate records, according to a set of arbitrary criteria. […]

OSCAL files: Everything you need to know

tech blog

Cybersecurity is one of the fastest-changing fields in the world today. This is due to several factors, including AI, multi-factor authentication, and of course, updated techniques and competencies of bad actors in the space. That means staying compliant with industry standards and regulations is incredibly difficult, but it remains one of the most crucial aspects […]

Pathways’ ServiceNow Developer Bootcamp

ITSM Developer Bootcamp

For developers and organizations looking for upskilling opportunities, the first step is to get your hands dirty! That means direct, real-world experience working within the ServiceNow platform to develop a comprehensive, independent understanding of the platform.  First and foremost, participants in Pathways’ Developer Bootcamp expand their skill set when working with our Trainers starting with […]

Pathways Consulting Group unveils OSCAL NOW, a time-saving application that automates the approach to systems security plans management

OSCAL NOW: Pioneering Effortless SSP Management  Olyphant, PA – May 17, 2024 – Today, Pathways Consulting Group announced its newest add-on to the ServiceNow platform in OSCAL NOW, the revolutionary application that streamlines the creation and submission of Open Security Controls Assessment Language (OSCAL) formatted System Security Plans (SSPs), saving companies time and money through […]

How to restore deleted records in ServiceNow

deleted files

Accidentally deleting records in your ServiceNow environment can be, in a word, stressful. However, the good news is that those “deleted” records are not entirely lost. Instead, they are typically moved from their original table and recorded as deleted elsewhere in the system. Just like most systems have a trash folder, ServiceNow does as well. […]

Accessing multi-row variables set client side in ServiceNow

tech blog

The NOW You Know series, created by ServiceNow developers for ServiceNow developers, aims to provide valuable insights and practical tips. In this blog, we will explore multi-row variable sets (MRVS), which were introduced in the London release. A MRVS makes it easier to collect and manage complex data sets. As a result, the data can […]

Why you need Certify: Transforming business operations

certify

Modern organizations are constantly looking for new ways to increase efficiency, streamline their operations, and improve their cybersecurity posture. Audits are no exception. These processes are in desperate need of an update, particularly in terms of Identity Access Management (IAM). That was the goal Pathways Consulting Group set out with when creating Certify. This groundbreaking […]

Michael James

Director of Practice - AI Solutions and ServiceNow Certified Technical Architect

Mike helps clients achieve their business objectives by helping architect and develop outcome-based AI solutions using the ServiceNow platform. With the ever-growing AI offerings provided by ServiceNow, Mike is responsible for making sure clients have the appropriate solution to help modernize and revolutionize their business as well as advising on leading practices and implementations.
 
In his spare time, Mike enjoys spending time with his family and following sports, especially Penn State athletics.

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