HR Series: Part 6
Overview of Creating an HR Case from the Backend in ServiceNow Creating an HR case from the backend in ServiceNow can streamline your HR processes and ensure that all necessary information is captured accurately. Here’s a step-by-step guide to help you through the process: Step-by-Step Guide Navigate to User Administration Go to All > User […]
HR Series: Part 5
Configuring an Employee Task for a Lifecycle Event Activity Overview This guide will help you configure a lifecycle event activity that is a task for an employee. Employee tasks are assigned to the subject person of the lifecycle event case. Before You Begin Required Role: sn_hr_le.activity_writer Membership: Must be a member of the owning […]
HR Series: Part 4
Creating or Modifying an HR Task Template Overview Creating or modifying an HR task template helps define the tasks and to-dos associated with HR processes. This guide will walk you through the steps to create or modify an HR task template. Procedure Navigation Manage: Go to All > Lifecycle Events > Administration > Manage […]
HR Series: Part 3
Creating an HR Service Overview Creating or modifying an HR service defines the request-to-fulfillment process for various case types. Examples of HR services include benefits enrollment, direct deposit setup, and background check requests by third-party providers. Before You Begin Required Role: sn_hr_core.admin Procedure Navigation: Go to All > HR Administration > HR Services > […]
HR Series: Part 2
Building a Lifecycle Event and Its Associated Activity Sets and Activities Before You Begin Required Roles: sn_hr_le.admin or sn_hr_le.activity_set_manager Initial Step: Define the event type (e.g., new hire onboarding). Lifecycle Event: Contains one or more activity sets. Activity Sets: Represent different stages in the lifecycle event process. Activities: Can be requests for approvals, tasks […]
HR Series: Part 1
Plugins for HR in ServiceNow Enhancing your HR capabilities in ServiceNow can be easily achieved by installing the right plugins. One such essential plugin is the Human Resources Scoped App: Lifecycle Events. Here’s a quick guide on how to install it and get started: Step-by-Step Guide Navigate to Plugins Go to All > System Definition […]
Introduction to HR in ServiceNow
ServiceNow’s Human Resources Service Delivery (HRSD) module is transforming the way organizations provide HR services, and Pathways Consulting Group is at the forefront of this evolution. With Pathways’ expertise and experience in ServiceNow implementation and HRSD, your organization can digitize, organize, and streamline HR processes, leading to improved employee engagement and optimizing service delivery. […]
Benefits & Shortcomings of OSCAL
Security and compliance are a top priority for organizations today. However, maintaining these standards becomes increasingly difficult as organizations grow and expand. In response, NIST worked with various organizations to establish the Open Security Controls Assessment Language (OSCAL). OSCAL is a standardized language that helps streamline processes and improve the accuracy of risk assessments. While […]
What is needed for successful Enterprise Service Management
Successful Enterprise Service Management (ESM) is about more than just technology—it’s about your people and transforming how your organization operates. When done well, ESM can take your organization from individual silos into a unified, integrated service model that enhances efficiency, collaboration, and service delivery. At its core, ESM applies the principles of IT service management […]
Common ServiceNow challenges: When to call a professional
ServiceNow is a powerful platform that can transform your business operations. However, like any robust system, it comes with its own set of challenges that can trip up even the most experienced IT teams. While most organizations thrive with ServiceNow, others find it a challenging change and may find themselves struggling to maintain momentum. Whether […]