HR Series: Part 1
Plugins for HR in ServiceNow Enhancing your HR capabilities in ServiceNow can be easily achieved by installing the right plugins. One such essential plugin is the Human Resources Scoped App: Lifecycle Events. Here’s a quick guide on how to install it and get started: Step-by-Step Guide Navigate to Plugins Go to All > System Definition […]
Introduction to HR in ServiceNow
ServiceNow’s Human Resources Service Delivery (HRSD) module is transforming the way organizations provide HR services, and Pathways Consulting Group is at the forefront of this evolution. With Pathways’ expertise and experience in ServiceNow implementation and HRSD, your organization can digitize, organize, and streamline HR processes, leading to improved employee engagement and optimizing service delivery. […]
Benefits & Shortcomings of OSCAL
Security and compliance are a top priority for organizations today. However, maintaining these standards becomes increasingly difficult as organizations grow and expand. In response, NIST worked with various organizations to establish the Open Security Controls Assessment Language (OSCAL). OSCAL is a standardized language that helps streamline processes and improve the accuracy of risk assessments. While […]
What is needed for successful Enterprise Service Management
Successful Enterprise Service Management (ESM) is about more than just technology—it’s about your people and transforming how your organization operates. When done well, ESM can take your organization from individual silos into a unified, integrated service model that enhances efficiency, collaboration, and service delivery. At its core, ESM applies the principles of IT service management […]
Common ServiceNow challenges: When to call a professional
ServiceNow is a powerful platform that can transform your business operations. However, like any robust system, it comes with its own set of challenges that can trip up even the most experienced IT teams. While most organizations thrive with ServiceNow, others find it a challenging change and may find themselves struggling to maintain momentum. Whether […]
6 ServiceNow training methods
Organizations around the world are steadily moving away from privately stored information and switching to a variety of cloud-based services – including ServiceNow. This complete digital transformation allows organizations to become more automated, develop cleaner, more connected workflows, and provide better deliverables, leading to happier clients. The Now Learning Platform This is an official ServiceNow […]
Choice action field for Field Map record in Transform Maps
In this installment of the NOW You Know series, we’ll explore a deceptively simple aspect of importing data through transform maps: the Choice action field. Despite its seemingly straightforward nature, this field plays an incredibly important role in maintaining data integrity, especially when dealing with reference fields. Misuse of the Choice action field can lead […]
What Our Team Learned at ServiceNow Knowledge 2024
In May, our team had the incredible opportunity to attend Knowledge 2024. They experienced days filled with insightful AI sessions, innovative case studies, and explored various services and updates. From everything they learned, here are some of the most influential takeaways and experiences shared by our team members. Jason “I’d say I learned a lot […]
Benefits of Servicenow Managed Support Services
Navigating your ServiceNow environment is easier and more effective with the support of a dedicated ServiceNow team. This process requires a blend of time, resources, and experience with the platform. That’s where you need a certified ServiceNow Elite Partner like Pathways Consulting Group. We provide a range of support services to help streamline your operations, […]
Using the ‘Clear the Variable Value’ field
In recent updates, ServiceNow introduced a helpful feature within the UI Policy Action form, known as the “Clear the Variable Value” field – the topic of today’s discussion. However, developers should understand the nuances of its functionality to ensure the results are as expected. Recent versions of ServiceNow have featured a checkbox field on the […]
