HR Series: Part 6
Overview of Creating an HR Case from the Backend in ServiceNow Creating an HR case from the backend in ServiceNow can streamline your HR processes and ensure that all necessary information is captured accurately. Here’s a step-by-step guide to help you through the process: Step-by-Step Guide Navigate to User Administration Go to All > User […]
HR Series: Part 5
Configuring an Employee Task for a Lifecycle Event Activity Overview This guide will help you configure a lifecycle event activity that is a task for an employee. Employee tasks are assigned to the subject person of the lifecycle event case. Before You Begin Required Role: sn_hr_le.activity_writer Membership: Must be a member of the owning […]
HR Series: Part 4
Creating or Modifying an HR Task Template Overview Creating or modifying an HR task template helps define the tasks and to-dos associated with HR processes. This guide will walk you through the steps to create or modify an HR task template. Procedure Navigation Manage: Go to All > Lifecycle Events > Administration > Manage […]
HR Series: Part 3
Creating an HR Service Overview Creating or modifying an HR service defines the request-to-fulfillment process for various case types. Examples of HR services include benefits enrollment, direct deposit setup, and background check requests by third-party providers. Before You Begin Required Role: sn_hr_core.admin Procedure Navigation: Go to All > HR Administration > HR Services > […]
HR Series: Part 2
Building a Lifecycle Event and Its Associated Activity Sets and Activities Before You Begin Required Roles: sn_hr_le.admin or sn_hr_le.activity_set_manager Initial Step: Define the event type (e.g., new hire onboarding). Lifecycle Event: Contains one or more activity sets. Activity Sets: Represent different stages in the lifecycle event process. Activities: Can be requests for approvals, tasks […]
HR Series: Part 1
Plugins for HR in ServiceNow Enhancing your HR capabilities in ServiceNow can be easily achieved by installing the right plugins. One such essential plugin is the Human Resources Scoped App: Lifecycle Events. Here’s a quick guide on how to install it and get started: Step-by-Step Guide Navigate to Plugins Go to All > System Definition […]