Successful two-week transition from Kingston to Madrid

A recent Pathways client faced a mandatory upgrade to Madrid in order to remain compliant with ServiceNow’s upgrade cycle. While some clients often get lost in the planning and execution for their upgrades, our team spent time walking them through the process and took their instance from Kingston to Madrid in just two weeks. When […]

Michael James

Director of Practice - AI Solutions and ServiceNow Certified Technical Architect

Mike helps clients achieve their business objectives by helping architect and develop outcome-based AI solutions using the ServiceNow platform. With the ever-growing AI offerings provided by ServiceNow, Mike is responsible for making sure clients have the appropriate solution to help modernize and revolutionize their business as well as advising on leading practices and implementations.
 
In his spare time, Mike enjoys spending time with his family and following sports, especially Penn State athletics.

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