Day: March 7, 2019

ServiceNow announces new Madrid release

After a successful launch of the London upgrade back in September, ServiceNow is ready for another innovative step forward with the new Madrid release. Partners now have access to new, key innovations that include: • New agent workspaces for fast and proactive issue resolution • Artificial intelligence for everyday work • ServiceNow Mobile Studio – […]

Michael James

Director of Practice - AI Solutions and ServiceNow Certified Technical Architect

Mike helps clients achieve their business objectives by helping architect and develop outcome-based AI solutions using the ServiceNow platform. With the ever-growing AI offerings provided by ServiceNow, Mike is responsible for making sure clients have the appropriate solution to help modernize and revolutionize their business as well as advising on leading practices and implementations.
 
In his spare time, Mike enjoys spending time with his family and following sports, especially Penn State athletics.
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