Service Portal: Overview

If you or your team has used the ServiceNow Service Portal only to open Requests or Incidents, then you’re missing out! Follow our Service Portal Overview and learn how to look at Knowledge articles and even search for items or answers to questions you might have:  

Michael James

Director of Practice - AI Solutions and ServiceNow Certified Technical Architect

Mike helps clients achieve their business objectives by helping architect and develop outcome-based AI solutions using the ServiceNow platform. With the ever-growing AI offerings provided by ServiceNow, Mike is responsible for making sure clients have the appropriate solution to help modernize and revolutionize their business as well as advising on leading practices and implementations.
 
In his spare time, Mike enjoys spending time with his family and following sports, especially Penn State athletics.

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