There is nothing that can be more frustrating than an old, legacy ITSM platform. Aside from the frustration that comes with working inside of an outdated program, this may also serve as a liability that drags your performance down with every passing day.
When your IT platform isn’t up to date, you’re wasting a lot of precious time that could be put towards more innovative tasks instead of trying to keep a legacy application up-to-date with the newest features and security patches.
In his Knowledge18 presentation, ServiceNow CEO John Donahue said he believes technology should enable people. His vision for the future of work is based off ServiceNow’s purpose, which is to help make work, work better.
At Pathways, we have been partnered with ServiceNow since 2012. Our 9.8 CSAT score has left clients feeling happy and satisfied with their new platform — not to mention the weight lifted off their shoulders from trying to keep their legacy applications in compliance with new laws and regulations
By utilizing ServiceNow within your organization, you will be able to:
- Integrate with your existing platforms
- Automate existing processes
- Experience repeatable, auditable processes
- Have robust reporting capabilities
- Have multiple dashboards and homepages
- Save time during request fulfillment
There are dozens of more benefits that your organization can realize by working within ServiceNow. Does ServiceNow sound like the platform your team needs to reach its goals? We can help.
Email us at info@pathwayscg.com or read more about ServiceNow here.
