Matthew creates innovative solutions on the ServiceNow Platform for clients, as well as Pathways internally, that solve various pain points and problems all while adhering to, advising on, and relaying best practices. Matthew is also responsible for bolstering the partnership with ServiceNow and maintaining Pathways’ status as an Elite Partner. Matthew proudly states, “My career at Pathways is the best working experience I have ever had and I wouldn’t want to work anywhere else.”

Matthews loves to play video games and has recently begun a side project to make one of his own. Spending free time with friends and family, including his dog Reginald Vincent, keeps him on his toes and always on the go. Matthew’s proudest accomplishment while working at Pathways was getting the Certify application released on the ServiceNow Store, which was a Pathways first.

Michael James

Director of Practice - AI Solutions and ServiceNow Certified Technical Architect

Mike helps clients achieve their business objectives by helping architect and develop outcome-based AI solutions using the ServiceNow platform. With the ever-growing AI offerings provided by ServiceNow, Mike is responsible for making sure clients have the appropriate solution to help modernize and revolutionize their business as well as advising on leading practices and implementations.
 
In his spare time, Mike enjoys spending time with his family and following sports, especially Penn State athletics.

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