Bruce works with client stakeholders to develop digital transformation strategies and roadmaps that enable new business capabilities or improve existing ones. He leverages his education and experience in enterprise architecture to ensure clients have the right solution that is fit for use and for purpose. He has worked in healthcare, industrial gases and engineering, and ServiceNow consulting industries.

Internally, Bruce helps to refine solution architecture principles and ensures project teams are aligned with clients’ roadmaps and standards. He also works with Pathways’ leadership in supporting business and IT strategies by using enterprise architecture to enable growth, innovation, and new service offerings.

Michael James

Director of Practice - AI Solutions and ServiceNow Certified Technical Architect

Mike helps clients achieve their business objectives by helping architect and develop outcome-based AI solutions using the ServiceNow platform. With the ever-growing AI offerings provided by ServiceNow, Mike is responsible for making sure clients have the appropriate solution to help modernize and revolutionize their business as well as advising on leading practices and implementations.
 
In his spare time, Mike enjoys spending time with his family and following sports, especially Penn State athletics.

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