Brian ensures that the product we are delivering is up to specifications based on the requirements a client has provided us. “We are the last line of defense before handing off to a client for them to review, so quality is a top priority!”

A huge University of Michigan fan, one of his favorite things to do outside of work is to travel to their sporting events. His favorite memory from Pathways is moving from our small, not-so-great office to our new, spacious location, showing just how much the company has grown in such a short period of time.

Michael James

Director of Practice - AI Solutions and ServiceNow Certified Technical Architect

Mike helps clients achieve their business objectives by helping architect and develop outcome-based AI solutions using the ServiceNow platform. With the ever-growing AI offerings provided by ServiceNow, Mike is responsible for making sure clients have the appropriate solution to help modernize and revolutionize their business as well as advising on leading practices and implementations.
 
In his spare time, Mike enjoys spending time with his family and following sports, especially Penn State athletics.

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