The ServiceNow Rescue Partner

Your platform deserves a second chance.

The ServiceNow Rescue Partner

Your platform deserves a second chance.

When your ServiceNow project is struggling or outright failing, you don’t need to start over. You need the right team to step in, step up, and help you step forward.

Pathways Consulting Group is the trusted ServiceNow consulting partner organizations call when others can’t deliver. Nearly half of our engagements are rescue projects, where we turn stalled or broken projects into high-performing systems that are the driving force behind your results.

With more than 15 years of experience, over 1,500 deployments, and elite certifications across the platform, we know exactly how to bring your instance back to life.

Proven ServiceNow Troubleshooting

ServiceNow experts don’t guess.

We diagnose.

Every rescue engagement begins with a full assessment of the platform, allowing us to uncover the root causes of underperformance. Sometimes it’s a technical issue, such as poor initial implementation or over-customization, but other times it’s a human problem, such as a lack of adoption.

Stabilization + optimization

Rescue work is more than fixing the platform. We do whatever is needed to make sure your platform works the way it should. That may include updated training and optimization, or it might go as far as completely realigning your platform’s configuration to better suit your needs. Our team ensures your licensing is optimized, configurations follow best practices, and processes are connected end-to-end so your ServiceNow environment is sustainable and ready to scale.

Outcome-driven ServiceNow solutions

We measure success in numbers that matter to your leadership team:

Faster platform performance and responsiveness
Higher adoption rates across user groups
Lower total cost of ownership
Faster ROI and improved time-to-value

These aren’t vague promises. They’re outcomes we’ve delivered for clients in regulated industries, mid-market enterprises, and large-scale organizations alike.

What a successful rescue looks like

From At-Risk to Asset
We take platforms on the verge of abandonment and turn them into tools that leadership wants to invest in.
Platform Expansion
Many rescue clients grow from a single fixed workflow into 10, 15, or even 20+ applications once confidence in the platform is restored.
From Chaos to Control
We replace disconnected tools and broken workflows with a well-governed, fully supported ServiceNow environment backed by an executive-approved roadmap.
ACV Growth
A successful rescue doesn’t just save an account. It grows it, driving new use cases, expanding licensing, and increasing platform ROI year over year.

Rescue is just the beginning

Once your platform is stable, our team provides ongoing ServiceNow support to keep it performing at its best:

Tiered post-production support packages tailored to your needs
Enterprise architecture frameworks for sustainable growth
Roadmapping and application expansion strategies
Role-based training and train-the-trainer enablement for your teams
Proprietary ServiceNow add-ons from our Innovation Lab to streamline workflows, automate processes, and accelerate time-to-value.

With Pathways, you’re never left without a plan. We build internal capabilities so your team can work with the platform independently.

Your ServiceNow experts for the long haul

Pathways delivers more than a quick fix. We build the structure, skills, and confidence your teams need to manage the platform long after the rescue is complete. That’s why our average client relationship lasts more than five years.

ServiceNow consulting means more than technical changes. It should rebuild trust across leadership, app owners, and everyday users. Don’t let a failed implementation define your ServiceNow experience. Whether you need immediate ServiceNow troubleshooting, strategic optimization, or long-term support, Pathways gets you back on track.