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Mary Manzo

CEO

Mary Manzo, the CEO of Pathways Consulting Group, believes that client loyalty is earned. She focuses on exceeding client expectations and maintaining the 5/5 customer satisfaction score awarded by ServiceNow as well as delivering exceptional client value as a ServiceNow Elite Partner.

During her 35 years in the technology industry, Mary has worn multiple hats, from building internal business processes to running inside sales, building technology partnerships and eventually sales. She is a champion of change and innovation that leverages leadership skills and embraces new technology in order to produce results that consistently exceed sales, profit and operational expectations.

Mary is passionate about the community and started the company’s We Care community outreach program, which makes monthly donations to local not-for-profit organizations. Through the Women to Watch program Mary also mentors young women through their career paths and assists small business owners to grow their companies. When not working at Pathways and helping others, Mary likes to spend time with her grandson, entertain family, binge watch Marvel movies, play board games, and relax in the sun.

Mary Manzo

Women to Watch

Listen to all of Mary's Women to Watch segments here.

Michael James

Director of Practice - AI Solutions and ServiceNow Certified Technical Architect

Mike helps clients achieve their business objectives by helping architect and develop outcome-based AI solutions using the ServiceNow platform. With the ever-growing AI offerings provided by ServiceNow, Mike is responsible for making sure clients have the appropriate solution to help modernize and revolutionize their business as well as advising on leading practices and implementations.
 
In his spare time, Mike enjoys spending time with his family and following sports, especially Penn State athletics.

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