
Managed Support
Keeping managed support simple
Ready to Transform Your ServiceNow Platform?
Managing Your ServiceNow platform shouldn't be complicated.
As the industry’s “Rescue Partner,” Pathways steps up to resolve issues proactively when things get tough. With over a decade of experience and more than 900 successful deployments, our team ensures your platform runs at peak performance.
Pathways’ Managed Support offers seamless, end-to-end services tailored to each client. We tackle issues other consulting groups can’t handle, with flexible service tiers—Standard, Deluxe, and Premier—to match your needs and budget.
Supporting the Entire ServiceNow Lifecycle
Our services cover every aspect of your ServiceNow platform, ensuring smooth implementation, adoption, growth, and maintenance.
Implementation
Seamless project implementation, integrations, and tailored solutions.
Enterprise-wide adoption
Custom, role-based training for users and developer bootcamps for complete knowledge transfer.
Scaling with your business
Architect support, program management, and process improvement roadmapping.
Maintaining your investment
Platform support, integrations, Co-Innovation, and upgrades.
Our Managed Service options include:
- Cutting-edge ServiceNow AI integration: Explore and leverage the latest AI capabilities within ServiceNow to enhance automation, improve decision-making, and drive innovation in your processes.
- Platform governance and monthly architecture workshops: Regular sessions to optimize your platform architecture.
- Automated Testing Framework (ATF) management: Ensure quality and reliability through automated testing.
- Security and compliance management: Expand and maintain robust security measures and compliance standards.
- Business process optimization: Streamline workflows and improve process efficiency.
- User, group, and role administration: Manage access and permissions efficiently.
- ServiceNow incident and request management: Rapid resolution of issues and requests to keep your operations smooth.
- LDAP/SSO management: Secure and streamline user authentication and access.
- Deployment management: Ensure successful rollouts and updates of your ServiceNow applications.
- Staffed core team: Dedicated experts to support your ongoing needs.
- Integration assistance: Seamlessly connect ServiceNow with other enterprise systems.
- Environment maintenance: Keep your platform running optimally with regular maintenance and monitoring.
- Patch monitoring and plug-in support: Stay up-to-date with the latest features and security patches.
- Form and list management: Customize forms and lists to meet your specific needs.
- UI customizations, theming, and branding: Tailor the look and feel of your ServiceNow instance.
- Data loads and reporting: Efficiently manage data imports and generate insightful reports.
- Platform upgrades: Smooth transitions to new versions of ServiceNow.
- 24×7 support: Round-the-clock assistance to address any issues that arise.
Simplify your platform management
Pathways Consulting Group provides total lifecycle support across your entire ServiceNow platform. We help you implement, grow, and maintain your system with ease and expertise.
Ready to transform your ServiceNow experience? For a detailed discussion on how we can support your goals, set up a FREE consultation with our team and discover how easy your support should be.
Contact us today to learn how our Managed Support can help you achieve your goals.
Email us at info@pathwayscg.com or call 917-952-5004 to set up a FREE consultation.