ITOM
Discover effortless ITOM solutions with Pathways
Are you feeling overwhelmed by the challenges of managing your IT infrastructure? Ensuring your organization’s technology resources are efficient, cost-effective, and agile is necessary for long-term success. Your ITOM should be as seamless and straightforward as possible.
If you’re grappling with constant firefighting, lack of visibility, resource drain, compliance concerns, and service disruptions, you’re not alone. The good news is that Pathways Consulting Group is here to help. We are experts in helping organizations streamline their IT infrastructure, leading to optimal performance and reliability.
Transforming your IT operations
At Pathways, we specialize in using ServiceNow’s powerful IT Operations Management (ITOM) platform to help you tackle your challenges head-on. Utilizing best practices, we will configure the ITOM product suite specifically for your organization, allowing your team to predict and prevent issues, gain complete visibility, automate and optimize processes, improve compliance and security, and ensure business continuity.
ServiceNow’s ITOM capabilities include:
- Now Assist for ITOM
- Discovery
- Service Mapping
- Certificate Management
- Firewall Audits and Reporting
- Service Graph Connectors
- Cloud Provisioning and Governannce
- ServiceNow CMDB
- Agent Client Collector
- Event Management
- Metric Intelligence
- Health Log Analytics
- Cloud Accelerate
Predict and prevent issues
ServiceNow’s ITOM services help you stay ahead of potential problems. By analyzing telemetry and log data with AI, the ITOM product suite can identify anomalies before they turn into serious issues. This helps ensure your IT environment remains stable, secure, and efficient.
Get complete transparency
Implement a Common Service Data Model (CSDM)
CSDM creates one single language between people, processes, and technology that allows seamless sharing and enriching of data across Service Operations and their functions. In short, it gives users complete visibility to make informed decisions, allowing you to simultaneously minimize downtime and maximize value.
The Pathways team will guide you through the implementation of a CSDM, thoroughly defining and building relationships between your services, IT assets, users, and costs.
Automate and optimize
Enhance compliance and security
Compliance and security are a constant battle today. With the advanced CMDB management services available on the ServiceNow platform, you can ensure your data is accurate, up-to-date, and secure. Pathways’ best practices solutions help you maintain compliance with regulatory requirements and enhance your security posture.
Real-world solutions for real-world challenges
Pathways as your partner
Ready to transform your IT Operations?
Don’t let IT challenges hold your business back. Partner with Pathways Consulting Group to take advantage of the full potential of ITOM, and get the most out of your ServiceNow environment. We are here to help you create an IT environment that is efficient, reliable, and able to scale with your business as it grows. Get in touch with us to start your journey toward a more proactive, efficient, and agile IT operation.