Industry challenges financial institutions face
Financial services teams operate under intense pressure. Systems are fragmented across the front, middle, and back office, creating inconsistent data and disconnected processes. Regulatory demands keep rising and manual, email-driven workflows expose firms to unnecessary risks.
Meanwhile, customer and employee expectations continue to rise. Leaders need faster turnaround times, stronger ops, and real cost reductions that don’t compromise security.
Built for financial services
With ServiceNow, financial institutions get a single, connected platform that integrates into legacy banking systems, automates manual steps, and standardizes workflows across the organization. With purpose-built FSO features, a secure banking data model, and integrations with FIS, Fiserv, Temenos, and CRM/fraud tools, ServiceNow finance solutions reduce manual time and effort and improve reliability.
AI-powered insights help teams resolve issues faster, detect risks earlier, and support regulatory compliance at scale.
A foundation for growth
Consolidated workflows in banking and insurance mean you get a single, connected environment. It gives you clear oversight of every request and transaction.
- Purpose-built banking workflows
With ServiceNow banking workflows, you can standardize your operations, reduce human error, and lower the cost-per-case. - Deposit & Payment Operations
Automate frequent customer requests to reduce processing time and risk. - Loan & Card Operations
Manage approvals and sensitive data with built-in compliance controls. - Disputes Management
ServiceNow’s Dispute Management improves accuracy and reduces loss.
Looking to modernize your broader tech stack? Explore our options in:
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Streamlined insurance operations
For insurance providers, response times and data consistency are everything. ServiceNow for Financial Services allows you to respond faster and more accurately.
- Policy Servicing
ACORD-aligned data models keep updates and renewals consistent and accurate. - Claims Operations
Now, Assist for Insurance finds key claim information instantly, helping close cases faster with fewer errors.
Smart capabilities for regulated industries
- Predictive Intelligence routes requests to the right team before bottlenecks grow.
- Performance Analytics surfaces trends and potential compliance risks early.
- Audit Automation keeps documentation clean, traceable, and always ready.
The right partner for financial services
Pathways is a trusted ServiceNow compliance partner for regulated industries. Our team brings:
- Deep experience in multi-entity banking architectures and domain separation
- 1,500+ deployments across industries, including banks and insurers
- Nearly 50% rescue engagements, stabilizing failing implementations fast
- Specialized GRC, IRM, and compliance expertise
Proprietary, purpose-built accelerators:
- Certify
Automates entitlement reviews, documents ownership, and keeps a full audit trail, directly in ServiceNow. - OSCAL NOW
Generates SSPs for NIST, FedRAMP, and other frameworks directly from platform data.
Financial organizations need partners who understand risk, accuracy, and auditability. Pathways builds systems with those priorities from day one.
