Is your HR team overwhelmed by paperwork and administrative tasks? According to Gartner (2024), organizations spend an average of 35% of their HR team’s time on administrative tasks. But when HR teams are bogged down by manual, repetitive work, their focus shifts away from strategic initiatives. With ServiceNow’s HR Service Delivery solution, your organization can reclaim that time, streamline work, and improve overall employee satisfaction. With Pathways Consulting Group, a ServiceNow Elite Partner, you can completely transform your HR operations for smoother, faster, more efficient workflows.
Why automate HR processes?
Traditional HR work often involves manual approvals, paper forms, and fragmented systems. This can create bottlenecks, delaying service delivery and diminishing employee satisfaction.
The HR Service Delivery suite enables organizations to integrate self-service options, automate routine but time-consuming tasks, and empower employees with the tools and training necessary to use the platform effectively. The result? Faster resolutions, reduced costs, and improved engagement across the board.
Key features
ServiceNow’s HR Service Delivery module includes several powerful applications to optimize HR workflows:
- Case and Knowledge Management: Standardize HR documentation and interactions, ensuring consistent and efficient resolutions.
- Virtual Agent: Automate routine employee inquiries using AI-powered chatbots, reducing the load on HR teams.
- Employee Journey Management: Create seamless workflows to manage the entire employee journey.
- Process Automation Designer: Build and visualize end-to-end HR workflows with a low-code tool designed to simplify complex processes.
- Predictive Intelligence for HR cases: Use machine learning to automatically categorize and route HR inquiries, reducing response times and improving accuracy.
- IntegrationHub: Connect ServiceNow with leading HR systems like Workday, or through API connections with platforms such as ADP, to synchronize data and streamline operations.
- Employee Center (licensed separately): An optional, unified portal that centralizes HR services, making it easier for employees to submit requests, find answers, and stay connected.
These are some of the most impactful tools available. They all work together to eliminate inefficiencies, giving your HR team the ability to focus on advancing company objectives.
Expertise you can trust
Pathways Consulting Group has the experience and expertise you need to master HRSD. As recognized experts in ServiceNow HR management, we’ve established a comprehensive introduction series to guide organizations in understanding and implementing these powerful tools. This series offers actionable insights, best practices, and expert advice to help you unlock the full potential of ServiceNow HRSD.
Whether you’re just starting your automation journey or looking to enhance your existing setup, our HRSD series provides a wealth of resources to navigate your next steps confidently.
Why partner with Pathways?
With over a decade of experience and more than 900 successful ServiceNow deployments, Pathways has a proven track record of delivering results and helping clients with their ServiceNow HR management, including reducing case resolution times by up to 52%.
45% of our new engagements begin as rescue projects, where we step in to fix or restart stalled implementations. Thanks to our proven framework and hands-on approach, we maintain a 98% success rate in project recovery.
As a ServiceNow Elite Partner, we provide:
- Comprehensive platform support
- Customized HR automation and configuration strategies
- Role-based training for end-users and administrators
We also bring a Roadmap-to-Value approach to every project, so your HRSD implementation doesn’t stop at go-live. We’re not just implementing the solutions, we’re partnering with you for long-term success.
Ready to transform your HR processes?
Automation is no longer a luxury; it’s a necessity for modern organizations. With ServiceNow’s HR Service Delivery and the expert guidance of Pathways Consulting Group, you can revolutionize the way your HR department operates.
Contact Pathways Consulting Group today to learn how we can help you unlock the full potential of ServiceNow’s HR tools. Together, we’ll create a streamlined, employee-centric HR experience that drives productivity and satisfaction.