Pathways Free CMDB Health Analysis and Report focuses on evaluating your production CMDB’s current readiness to support IT Service Management. As part of the report, we look at the fidelity and resolution of your CIs. We also review the current status of your integrations and data sources, looking for collisions or exceptions such as stale CIs or duplicates. We quickly examine your Discovery infrastructure, evaluate MID Server configurations, performance and efficiency. Also included is a session with one of our Certified ServiceNow ITOM Discovery and CMDB experts to review the results of the analysis, findings and recommendations as well as answer your ITOM questions.
A well-configured CMDB will save significant costs and improve business outcomes. It will:
“Thanks to Pathways we now have a complete, correct CMDB – and one that stays that way. We are more efficient, have reduced risk, improved incident management and MTTR, and have improved our ability to serve the business.”
– CIO, Major Financial Services Firm
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