Your digital footprint — Women to Watch: Tech Watch
Everything you do online leaves a trail of breadcrumbs called a digital footprint. Your digital footprint is permanent, and when compiled, builds a profile of who you were and who you are.
Millennial Moms and Technology — Women to Watch: Tech Watch
90% of new moms are Millennials who use social media for baby advice and research — but all this may be information overload. Tune in to hear Mary Manzo’s thoughts as part of her Tech Watch on Women to Watch with Sue Rocco.
Service Portal: Asking Questions
If you have a question to ask, you don’t have to send an email or an IM — you can use the Community section on the Service Portal! This ServiceNow module allows any user to ask a question and lets other users in the system respond. Watch our video to learn how streamlined the process is:
Service Portal: Knowledge Base
ServiceNow’s Knowledge Base can be leveraged for all users from the Service Portal. Your organization will be able to showcase relevant documents and FAQs from the Service Portal — learn more by watching our video:
Service Portal: How to Submit an Incident
Give your employees the power to open their own Incident tickets by utilizing ServiceNow’s Service Portal. After filling out a simple form, your Service Desk will be able to troubleshoot and resolve the issue.
Service Portal: Viewing Request Statuses
Once you’ve submitted a Request from the ServicePortal, you’ll want to keep track of it. Watch our video to learn how:
Service Portal: How to Submit a Request
ServiceNow’s Service Portal makes submitting requests simple. Follow along with us as we walk through the basic process of opening a request in the Service Portal:
Asking Questions in ServiceNow
If you have a question about something that your Knowledge Base doesn’t answer, then ask a question in ServiceNow for others to answer!
Using Dashboards and Overview pages in ServiceNow
Dashboards, Homepages and Overview pages are fully-interactive and highly useful modules in ServiceNow. Learn how to leverage the power of these pages by watching our video:
Creating Custom Queries
When using ServiceNow, do you want to customize the content in your list view? Follow along with the video and we’ll show you how to create a custom filter and save it for later use!
