HR Series: Part 2
Building a Lifecycle Event and Its Associated Activity Sets and Activities Before You Begin Required Roles: sn_hr_le.admin or sn_hr_le.activity_set_manager Initial Step: Define the event type (e.g., new hire onboarding). Lifecycle Event: Contains one or more activity sets. Activity Sets: Represent different stages in the lifecycle event process. Activities: Can be requests for approvals, tasks […]
HR Series: Part 1
Plugins for HR in ServiceNow Enhancing your HR capabilities in ServiceNow can be easily achieved by installing the right plugins. One such essential plugin is the Human Resources Scoped App: Lifecycle Events. Here’s a quick guide on how to install it and get started: Step-by-Step Guide Navigate to Plugins Go to All > System Definition […]
Quick dialog boxes with showQuickForm and GlideModalForm
In ServiceNow, efficiently managing form displays can make a significant difference when it comes to your workflow and user experience. Whether you’re dealing with custom UI pages or need streamlined methods to display forms and enter data, ServiceNow offers two practical solutions: showQuickForm() and GlideDialogForm(). To save time building tedious, custom UI pages, ServiceNow provides […]
Troubleshooting email issues in ServiceNow
Welcome to the NOW You Know series, where we help you optimize your ServiceNow environment. Here, we’ll explore common email issues in ServiceNow and provide some tips and tricks to make sure your notifications are timely, accurate, and are received by the intended recipients. During an implementation of a ServiceNow application, companies will be creating […]
Controlling ServiceNow traffic by redirecting users to your Service Portal
As organizations increasingly rely on ServiceNow to streamline their operations, managing user access and navigation also becomes increasingly important. This NOW You Know article explores an essential aspect of Service Portal maturation: controlling user traffic and ensuring proper redirection to improve both security and the user experience. The process of maturing a Service Portal involves […]
Choice action field for Field Map record in Transform Maps
In this installment of the NOW You Know series, we’ll explore a deceptively simple aspect of importing data through transform maps: the Choice action field. Despite its seemingly straightforward nature, this field plays an incredibly important role in maintaining data integrity, especially when dealing with reference fields. Misuse of the Choice action field can lead […]
What Our Team Learned at ServiceNow Knowledge 2024
In May, our team had the incredible opportunity to attend Knowledge 2024. They experienced days filled with insightful AI sessions, innovative case studies, and explored various services and updates. From everything they learned, here are some of the most influential takeaways and experiences shared by our team members. Jason “I’d say I learned a lot […]
Using the ‘Clear the Variable Value’ field
In recent updates, ServiceNow introduced a helpful feature within the UI Policy Action form, known as the “Clear the Variable Value” field – the topic of today’s discussion. However, developers should understand the nuances of its functionality to ensure the results are as expected. Recent versions of ServiceNow have featured a checkbox field on the […]
How to configure and use Interactive Filters on homepages and dashboards
The NOW You Know series offers valuable insights and tips from ServiceNow developers to help you get the most out of your ServiceNow platform. In this article, we’ll explore the nuances of using Interactive Filters in your ServiceNow environment. This feature helps enhance the platform’s performance and leads to an overall improved user experience. For […]
How to easily identify duplicate records in ServiceNow
When it comes to data management, maintaining clean and accurate records is one of your top priorities. It’s not unusual for organizations to run into issues with duplicate records – either from inefficient record keeping or duplicate workflows. A common need within ServiceNow is to identify duplicate records, according to a set of arbitrary criteria. […]