News
Cancel transactions via URL
It’s happened to all of us – you’re working with a business rule that doesn’t quite seem to be doing what you need it to, so y ...
The value of ServiceNow database views
Background Note: This article is concerned with ServiceNow database views, which are, in baseline implementations, only available for configuration by ...
Service Portal Record Watcher
The Service Portal record watcher is a Service Portal utility available for use in the client controller of your service portal widgets. This function ...
Scripting for the ServiceNow Cart
As a ServiceNow partner, we are often tasked with helping to automate processes within ServiceNow. Though a hallmark of the ServiceNow platform is pro ...
Parsing inbound emails to create records
Though most ServiceNow users and administrators are aware that ServiceNow is capable of generating outbound email notifications, some organizations do ...
Exporting data that includes the SysID field
You may find yourself in a situation where you are required to update a large quantity of records extracted from a ServiceNow instance, outside of Ser ...
Choice action field for Field Map record in Transform Maps
When bringing data into ServiceNow through a transform map there is one field on the Field Map record that can cause a lot of data issues if not used ...
Using the ‘Clear the Variable Value’ field
Recent versions of ServiceNow have featured a checkbox field on the UI Policy Action form (for both Catalog UI Policies and standard UI Policies) labe ...
Recovering deleted records in ServiceNow
Sometimes ServiceNow records get deleted unintentionally. As harrowing as it can be, dealing with the recovery of lost records is a circumstance that ...
JavaScript plugins in ServiceNow Service Portals
The Service Portal often gets compared to web based CMS’s like WordPress or Drupal (“It’s just a website, isn’t it?”). T ...
Configuring a concurrent import set in ServiceNow
Importing large data sets into ServiceNow and transforming them can be a time-consuming process. Starting with the Madrid release, ServiceNow introduc ...
Configuring and using Interactive Filters on homepages and dashboards
For many organizations, ServiceNow homepages (and their evolved counterpart, dashboards) offer indispensable insights into platform data and operation ...
Easily identifying duplicate records in ServiceNow
A common need within ServiceNow is to identify duplicate records, according to a set of arbitrary criteria. Though the “list view” ...
Accessing Multi-row variables set client side in ServiceNow
Multi-row variable sets (MRVS) are a fairly recent addition to the Service Catalog in ServiceNow, having been introduced in the London release. Unlike ...
Avoiding the Pass-by-Reference JavaScript Pitfall in ServiceNow
A commonly encountered and potentially difficult to debug issue associated with writing scripts in ServiceNow is the case of unintentionally working w ...
Configuring code linting in ServiceNow
Recently, Pathways has been working to update our coding standards and establish a new code review process internally. In the search for tools to aid ...
Three-tier dependencies in ServiceNow: A common pitfall
Disclaimer: This is an option, but our team at Pathways always recommends refraining from using three-tier dependencies. Sometimes our customers fall ...
Modifying a workflow scratchpad outside of a workflow
Have you ever found yourself encountering a problem mid-way through running a lengthy, complex workflow? Perhaps some value was referenced incorrectly ...
Controlling ServiceNow traffic by redirecting users to your Service Portal
The process of maturing a Service Portal involves more than just building out Catalog items and adding a few widgets or reports. Controlling portal tr ...
Recipient Specific Filter on Scheduled Reports
As many of you are aware, the scheduled report functionality allows you to automatically send PDFs or excels of existing reports on a scheduled basis ...
Using Category and Subcategory on record producers
Use Case: We recently had a client that wanted us to create an incident record producer with some of the same functionality on the portal record produ ...
Background script for creating choice values quickly
Creating Choice Values via Script Have you ever found yourself performing the tedious activity of manually creating values for a sys_choice field? Whe ...
Easy List Modal on UI Actions
Consider this scenario: you are looking to use a related list to handle data management for a form or have a need to implement a custom UI action, but ...
Quick dialog boxes with showQuickForm and GlideModalForm
To save time building tedious, custom UI pages, ServiceNow provides two quick methods to display forms and enter data. These are showQuickForm() and G ...
Watch the unwatchable (fields) …
“Watching” a field on a form can be very helpful with troubleshooting because it can show you which UI policies, ACLs, or even client scri ...
Attaching an Excel attachment via email in ServiceNow
We use transform maps for a lot but there are often times when we need to trigger a transform to occur on command, quite frequently through ema ...
GlideAJAX Equivalent for Service Portal – Getting Server Data from Client
Note: This article requires basic familiarity with coding Service Portal widgets. In the Service Portal, the scripting environment is different from t ...
Validating Excel spreadsheet data in ServiceNow
One of the most common uses of ServiceNow is importing and storing data. While import sets and transform maps have their own methods of validat ...
Unloading a performance analytics report dashboard
As many may be aware, there are extra steps that need to be carried out in order to promote anything relating to content management and in some cases ...
Utilizing the ServiceNow Code Search
The Code Search The Code Search feature, which has existed in the product documentation for ServiceNow as far back as the Geneva release, is a useful ...
NOW You Know: UI Messages: Use Cases and Benefits
Messages Overview Messages can be utilized to provide translations for several different scenarios where Info, Error, and other system messages are di ...
Writing all variables from a catalog item
Often ServiceNow users want the full information of a Requested Item’s variables included in the outgoing Approval emails to give their approver ...
New Client Scripts in London – DOM Restriction
When viewing the client script or catalog client script forms in London, you will see the following info message. New client-scripts are run in strict ...
SpamAssassin and you: How ServiceNow manages spam
ServiceNow has inherent protection against spam and junk email via an implementation of open source software called “Spam Assassin.” Unfortunately, do ...
Configuring the ServiceNow Email Client
Click here for the ServiceNow documentation regarding the email client feature. It is possible, from the context of a ServiceNow record, to send email ...
Matching inbound emails without a watermark
Consider the following scenario: An email hits ServiceNow to open a new Incident. This creates a new Incident record within their instance as expected ...
The build: A summary of Reizen
Team Scrantonicity intro and background Team Members: • Sean Teeple • Marcus Dermont • James Trott • Brandon Senese • Michael Borthwick The applicatio ...
Loading attachments to ServiceNow from a local machine via Batch Scripting
Migrating from another platform to ServiceNow can be challenging, especially when you need to import large amounts of historical data. One of the bigg ...
Tip for querying large tables in ServiceNow
Are you trying to view a very large table, but it keeps timing out, or it’s just taking far too long? With the addition of a small URL parameter ...
Tree picker in ServiceNow
When configuring ServiceNow, in order to provide clients with a quality product, it benefits a developer to have a strong understanding of how the cor ...
Troubleshooting email issues in ServiceNow
During an implementation of a ServiceNow application, companies will be creating and modifying many various notifications to ensure that their employe ...
ServiceNow Express to Enterprise Upgrade: Known Issues and Checklist
Pathways Consulting Group has assisted in many ServiceNow Express related efforts. Throughout those efforts we have picked up on some tips that ...