ATF: Step Configuration to Find Assigned To Value
In many workflows, someone is often assigned to carry out a task or request. In this article, we will discuss setting up a custom step configuration that will allow a user to obtain the Assigned To value of a given record. The user will input a table name and record ID. The record will be […]
Creating a new Theme in the Next Experience UI
Themes in the new Next Experience UI are made up of UX Styles and UX Theme records. In order to style a theme, you first want to create the UX style record that contains the CSS properties you want to include in the theme. In our case we will just be changing the banner on […]
ATF: Setting Up a Custom Step Configuration to Query a Manager
ServiceNow’s Automated Testing Framework (ATF) application is a powerful tool with much to offer to users looking to create automated tests. We often find ourselves taking the same steps across several tests that would not necessarily warrant the use of a template. For example, there are many instances where a manager’s approval or action is […]
The value of ServiceNow database views
Background Note: This article is concerned with ServiceNow database views, which are, in baseline implementations, only available for configuration by ServiceNow administrators. ServiceNow is built to be dependent on database tables to capture and store data. ServiceNow reporting helps make sense of this data. Reporting on existing tables, without having to delve into some advanced […]
NOW You Know: Updating the Filtering Logic of the ‘Add’ Button on the Affected CIs Related List
In ServiceNow, several tables, including Incident and Change, allow you to identify CIs that are being affected by the topic of the given record via an ‘Affected CIs’ related list. Some processes populate this list automatically, but additional CIs may be added manually through the use of an ‘Add’ button. When the ‘Add’ button is […]
ATF tips: Time inputs for calendar fields and wait times
If you’re using the Automated Test Framework in ServiceNow, our team has identified some helpful scripts and step setups to accommodate automatic adjustments to date fields and wait times. Type of Script/Step Setup: Automatically adjusts date fields on any form. This can be used to set the Planed Start Date and Planned End Date […]
Adding values to a list field from a flow
Adding values to a list field from a flow Adding values to a list field from a flow can be a little tricky. Here is an easy way to add new values without removing existing ones (if necessary), from a flow! The list field I’m using here is called Infrastructure Request and I will be […]
JellyScript: A language with limited documentation
Today we are going to learn about a little-known language with limited documentation: JellyScript. I was asked to create a KB article template for automatically generated Technology Process policies that would recursively go through all of the policies that had the Technology Process policy as the parent record and then use each of their related […]
Bypass a timer in a running workflow
Have you ever been testing a workflow in sub-prod, or supporting some production effort that required you to “speed things up a little?” Does your workflow have an unreasonably long timer within it? Why not skip it? You can adjust the actual end time of a workflow timer by editing its sys_trigger record. 1. Get […]
Creating PDFs from ServiceNow data
You may be familiar with the fact that, within the ServiceNow HR application, there is a method to create PDF’s based on generated or user-fed content. You may not be aware of the fact that there is a way to create these PDF’s outside of the scope of HR – as a matter of fact, […]
