Yes / No Type Catalog Variable Changes In Zurich Upgrade
In the latest ServiceNow update, Zurich (released Q4 2025), a change was made to the way Yes/No type Catalog Variables are interpreted. Yes now resolves to true, and No resolves to false. ServiceNow has documented this behavior change in their Support and Troubleshooting Knowledge Base. You can find the full details of the change and […]
NOW You Know: Expertly Managing Your Post-Production Support Team
Effective management of your ServiceNow platform after deployment requires more than just technology—it demands a well-structured team, clearly defined processes, and strategic oversight. Here, we share insights into establishing and running a successful post-production support team, emphasizing practical approaches, clear role definitions, and proven methodologies—because, let’s face it, no one wants to spend their days […]
ServiceNow Zero Trust Policy Based Session Access & Adaptive Authentication
Zero Trust is a cybersecurity strategy that operates on the principle of “never trust, always verify.” Unlike traditional security models that assume everything inside the network is safe, Zero Trust assumes that threats can come from both inside and outside the network. Here are the key principles of zero trust: Verify Explicitly: Always authenticate and […]
Deny Unless ACL
There’s a hidden gem in the Xanadu release of ServiceNow—the deny-unless ACL. It’s easy to overlook updates to core functionalities like Access Control (ACL), but this one is worth your attention. This update will greatly simplify and streamline ACL configuration for managing specific business cases. You can enhance your system’s security and efficiency with […]
Loading attachments to ServiceNow from a local machine via Batch Scripting in Windows
Migrating from another platform to ServiceNow can be challenging, especially when you need to import large amounts of historical data. One of the biggest challenges in this process is moving attachment files and keeping them with the proper record. Fortunately, ServiceNow provides an attachment REST API that can be leveraged to move our attached files […]
Validating Excel spreadsheet data in ServiceNow
One of the most common uses of ServiceNow is importing and storing data. Data import is often facilitated through import sets and transform maps. But what if you need to ensure data accuracy before a file is even attached? By validating the contents of an Excel file in advance, you can prevent users from uploading […]
Configuring the ServiceNow Email Client
Click here for the ServiceNow documentation regarding the email client feature. Need an easy way to streamline communication in ServiceNow? Fortunately, ServiceNow provides a solution to help keep your team and stakeholders connected directly within the platform. Let’s walk through the setup process so you can keep everyone in the loop and on task. It is […]
HR Series: Part 6
Overview of Creating an HR Case from the Backend in ServiceNow Creating an HR case from the backend in ServiceNow can streamline your HR processes and ensure that all necessary information is captured accurately. Here’s a step-by-step guide to help you through the process: Step-by-Step Guide Navigate to User Administration Go to All > User […]
HR Series: Part 5
Configuring an Employee Task for a Lifecycle Event Activity Overview This guide will help you configure a lifecycle event activity that is a task for an employee. Employee tasks are assigned to the subject person of the lifecycle event case. Before You Begin Required Role: sn_hr_le.activity_writer Membership: Must be a member of the owning […]
HR Series: Part 4
Creating or Modifying an HR Task Template Overview Creating or modifying an HR task template helps define the tasks and to-dos associated with HR processes. This guide will walk you through the steps to create or modify an HR task template. Procedure Navigation Manage: Go to All > Lifecycle Events > Administration > Manage […]
