What keeps your customers coming back, time and again? Exceptional customer service. Yet it’s still common to find organizations relying on fragmented systems, manual processes,
Picture this: A frustrated customer calls your support line about a billing issue they’ve already discussed via chat, then emailed about, and finally posted on
Is your ServiceNow Customer Service Management implementation delivering on the promise? A 170% ROI in three years isn’t just possible; it’s what ServiceNow expects you
What don’t you know about your assets? The average organization wastes nearly 30% of its IT budget due to poor visibility into hardware and software
According to a report by the Project Management Institute, 11.4% of all investment in projects is wasted due to poor performance. A successful ServiceNow implementation
Independent research firm recognizes Pathways for Consulting, Implementation & Integration and Managed Services excellence in the ServiceNow ecosystem. Iselin, NJ (May 20, 2025) – Pathways
Is your HR team overwhelmed by paperwork and administrative tasks? According to Gartner (2024), organizations spend an average of 35% of their HR team’s time
Effective management of your ServiceNow platform after deployment requires more than just technology—it demands a well-structured team, clearly defined processes, and strategic oversight. Here, we
You launched ServiceNow. Now what? A successful ServiceNow implementation feels like the finish line. But in reality, it’s just the beginning. After go-live, your platform
A complete digital transformation isn’t just a once-and-done deal; it’s a journey. And like any worthwhile journey, it starts with a map. Modern organizations can’t