Easily identifying duplicate records in ServiceNow
A common need within ServiceNow is to identify duplicate records, according to a set of arbitrary criteria. Though the “list view” of a given table offers some advanced search and filtering capabilities, it does not give you the ability to natively identify records that share the same values across multiple columns (i.e. “duplicates”). However, […]
Three-tier dependencies in ServiceNow: A common pitfall
Disclaimer: This is an option, but our team at Pathways always recommends refraining from using three-tier dependencies. Sometimes our customers fall into the pitfalls of three-tier dependencies, a common “solution.” This article states why we think you should stay away from this idea. When configuring a three-tier hierarchy, there are several caveats that need […]
