Staying ahead of the curve: ServiceNow version upgrades best practices

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ServiceNow recently rolled out the Vancouver upgrade for 2023. Staying up-to-date with version upgrades is vital for businesses relying on the ServiceNow platform. The platform requires you to be N-1, and keeping up with these changes does more than grant access to new features. They provide access to enhanced security and improved performance. Otherwise, you may face […]

Why resourcefulness is the most important skill for success in business

local consulting group

In the pursuit of success, there is not one single, more valuable trait to possess than resourcefulness. As defined by the Oxford Dictionary, resourcefulness is the “quality of being good at finding ways of doing things and solving problems as a way to overcome difficulties.” In its simplest form, being resourceful is being an unordinary […]

Michael James

Director of Practice - AI Solutions and ServiceNow Certified Technical Architect

Mike helps clients achieve their business objectives by helping architect and develop outcome-based AI solutions using the ServiceNow platform. With the ever-growing AI offerings provided by ServiceNow, Mike is responsible for making sure clients have the appropriate solution to help modernize and revolutionize their business as well as advising on leading practices and implementations.
 
In his spare time, Mike enjoys spending time with his family and following sports, especially Penn State athletics.

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