How HR service delivery automation gets smarter with AI

hr service delivery

Most Human Resources (HR) teams did not set out to spend their time managing repetitive HR cases. But between answering the same onboarding question again, routing benefits inquiries to the right specialist, and following up on routine employee requests, HR service delivery can become more administrative than strategic. HR service delivery automation helps by reducing […]

Michael James

Director of Practice - AI Solutions and ServiceNow Certified Technical Architect

Mike helps clients achieve their business objectives by helping architect and develop outcome-based AI solutions using the ServiceNow platform. With the ever-growing AI offerings provided by ServiceNow, Mike is responsible for making sure clients have the appropriate solution to help modernize and revolutionize their business as well as advising on leading practices and implementations.
 
In his spare time, Mike enjoys spending time with his family and following sports, especially Penn State athletics.

Learn how Pathways Consulting Group can work for you

Connect with a ServiceNow Expert

Contact Us

This field is for validation purposes and should be left unchanged.
Name