Day: January 25, 2026

From Rescue to Resilience: Lessons Learned Fixing Struggling ServiceNow Projects

servicenow projects

Why do ServiceNow projects fail? It’s not because of the platform. It’s not because of the money or the investment either. And usually, it has little to do with your existing tech stack.  What causes ServiceNow to fail is the same thing that can make it revolutionary for another company: the overcomplication of processes and […]

Michael James

Director of Practice - AI Solutions and ServiceNow Certified Technical Architect

Mike helps clients achieve their business objectives by helping architect and develop outcome-based AI solutions using the ServiceNow platform. With the ever-growing AI offerings provided by ServiceNow, Mike is responsible for making sure clients have the appropriate solution to help modernize and revolutionize their business as well as advising on leading practices and implementations.
 
In his spare time, Mike enjoys spending time with his family and following sports, especially Penn State athletics.
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