Controlling ServiceNow traffic by redirecting users to your Service Portal

As organizations increasingly rely on ServiceNow to streamline their operations, managing user access and navigation also becomes increasingly important. This NOW You Know article explores an essential aspect of Service Portal maturation: controlling user traffic and ensuring proper redirection to improve both security and the user experience. The process of maturing a Service Portal involves […]

Michael James

Director of Practice - AI Solutions and ServiceNow Certified Technical Architect

Mike helps clients achieve their business objectives by helping architect and develop outcome-based AI solutions using the ServiceNow platform. With the ever-growing AI offerings provided by ServiceNow, Mike is responsible for making sure clients have the appropriate solution to help modernize and revolutionize their business as well as advising on leading practices and implementations.
 
In his spare time, Mike enjoys spending time with his family and following sports, especially Penn State athletics.

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